Job Description

Job brief

The Hotel is looking for reliable and experienced Part time Night Porters to join the Hotel. The applicant must be fit, of very smart appearance and possess excellent Customer Service Skills.

Main responsibilities

Ensure all access to the hotel is secure as required by hotel policy and procedure

Perform any related security duties as required overnight

To act in accordance with all health and safety, Hotel and Stadium security, Emergency procedures and manage the instigation of these as required

Record any unusual occurrences or problems arising to the Duty Manager and take appropriate action

Handle, follow up and communicate any comments or complaints - pass on to relevant HODs or Managers if unable to handle

To handle all telephone calls, including external and internal calls

Complete daily cleaning task of public areas, landings and offices

Check in late arrivals and check out early departures in line with hotel procedures

Set up conference rooms to the required standard and assist other departments as necessary

Ensure that wake up calls are made promptly

Deliver newspapers to guest bedrooms

Take room service orders, prepare the food and drinks and deliver to guests

Provide bar service after the late shift team members have finished their shift

Requirements

Reliability, commitment and positive attitude

Flexibility to work night shifts including weekends

Good physical strength as some cleaning and light lifting will be required

Excellent personal presentation and verbal communication and listening skills

Have a passion for delivering exceptional customer service with a 'can do' attitude

Knowledge of basic food and beverage operations preferable

Hotel experience desirable but not essential as full training will be provided

Legal right to work in the UK

Job Type: Part-time

Ability to commute/relocate:

Wincanton BA9 8BS: reliably commute or be willing to relocate with an employer-provided relocation package (required)
Work Location: In person