Job Description

Job Ref:

INT23061

Branch:

Holiday Inn Express Cambridge-Duxford

Location:

Holiday Inn Express Cambridge-Duxford

Salary/Benefits:

27,500 Per Annum

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Either 5 on 2 off or 40 hours condensed into 4 days depending on needs

Hours per week:

40

Posted date:

07/05/2025

Closing date:

20/06/2025

Were looking to recruit a Nights Guest Service Manager for this bustling select service hotel.

This role is a full time position but we'd love to also hear from candidates looking for a part time, role sharing opportunity.

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include


Industry leading training and leadership development opportunities Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing. 24/7 access to our employee assistance programme

A day in the life of...

As Nights Guest Services Manager you'll be responsible for managing the guest services team and ensuring that guests receive exceptional service throughout their stay. Key responsibilities include overseeing front desk operations, managing reservations, handling guest complaints, and ensuring the cleanliness and maintenance of guest rooms and common areas. You'll be responsible for managing the budget for the department, hiring and training staff, and developing and implementing guest service policies and procedures. In addition, you will be responsible for maintaining positive relationships with guests and ensuring that the hotel's reputation for excellent customer service is upheld.



As Nights Guest Services Manager you'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

You'll have prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service. As Guest Services Manager, you should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner. Strong leadership and organisational skills to effectively recruit manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently. We're looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You'll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

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About Holiday Inn Express Cambridge - Duxford

A modern hotel close to major road links, with free Wi-Fi and parking, inclusive breakfast and easy train access into Cambridge. Holiday Inn Express Cambridge-Duxford M11, Jct.10 hotel is next door to Whittlesford Parkway station. From there, you can catch a train to Cambridge, a 10-minute ride away, or to London Liverpool Street. If you're landing at Stansted Airport, it's only 20 miles up the M11 to reach the hotel, which offers ample free parking. Spend the day exploring the beautiful University City of Cambridge. In the evening, you can sample its thriving culinary scene, or dine at the Red Lion, next door to the hotel. History buffs are only a short drive from the Imperial War Museum Duxford.



The scientific laboratories of Granta Park and Chesterford Research Park are within a 15-minute drive, and the conference facilities of the Wellcome Genome Campus are less than three miles away. Business guests can hold a presentation in one of the hotel's four air-conditioned meeting rooms. The hotel can arrange a catering service, with food provided by the Red Lion restaurant.


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Holiday Inn Express Hotel

Do you want to work for one of the world's fastest growing hotel brands? Holiday Inn Express is one of the fastest growing hotel brands in the world opening an average of two hotels a week, so there is sure to be one near you already or coming very soon! Our modern hotels provide both business and leisure travellers a fresh, clean, uncomplicated stay offering comfort, convenience and great value for money.