Job Description

Office Administrative Assistant - Head Office (Full-time, Fixed Term)

Mellis Cheese is an Edinburgh-based artisan business renowned for its premium cheeses, charcuterie, sundries, and alcohol. With five retail shops across Scotland, a robust restaurant supply chain, and monthly exports to Europe, we are dedicated to supporting local and international farmers and artisans.

We are looking for a Full-Time Office Administrative Assistant to join us at our Head Office in Leith, Edinburgh, as we look toward our busy Festive Period. This position is offered on a Fixed-Term basis running from now until mid January 2026. We are looking for a strong multitasker to lead customer service calls and manage our enquiries inbox, assist with checking customer order details, help issue gift cards, refunds and more (all training will be provided). This position would suit someone who enjoys variety in their day and working autonomously as part of a small supportive team. Required days would be Monday-Friday (9-5:30pm).

As our Office Administrative Assistant your responsibilities will include:

Handling customer calls and escalating where appropriate Creating, editing and updating spreadsheets Light accounting duties - preparing documents such as invoices/refunds Printing, photocopying, miscellaneous tasks as requested Responsible for customer service inbox Assisting with Cheeseclub (our subscription service) Creating and issuing physical and online gift cards

A few things we ask of you:

Experience working in a fast-paced office environment Computer literate An availability to work over the Christmas period - we expect commitment and availability from all staff Self-motivated and organised Previous experience and passion for F&B industry

Why should you work with Mellis Cheese?

Healthy staff discount across all Mellis Cheese products Autonomy in a growing family business where your opinions and ideas are valued 12.60/hour Free parking on sight - Albion Business Centre, 78 Albion Rd, Edinburgh EH7 5QZ

Interview process - what to expect:

We aim to review applications within 3-5 to working days. If you are selected, we will arrange an introductory online interview. You should expect to discuss your relevant work experience and interest in the role and business. If successful, second stage interviews will be held on sight with a company director.

How to apply:

Please submit your CV, cover letter and details of two professional references to hr@mellischeese.co.uk. Please note, references will only be contacted during final stage of hiring process. We look forward to finding out a little more about you and your interest in the position.

Job Types: Full-time, Fixed term contract

Pay: 12.60 per hour

Expected hours: 40 per week

Benefits:

Company pension On-site parking Store discount
Language:

English (preferred)
Work authorisation:

United Kingdom (preferred)
Location:

Edinburgh EH7 5QZ (preferred)
Work Location: In person