Job Description

Office Administrator - Part time (25 hours)

Location:

Near Bromyard, Herefordshire

About Us

Taking Care of Boilers Ltd is a family-run plumbing and heating company dedicated to providing excellent service to our customers. Based near Bromyard, we pride ourselves on our friendly, reliable, and professional approach to keeping homes warm and comfortable.

Job Overview

We are seeking an organised and proactive Part-Time Administrator to join our team. This role is perfect for someone who enjoys a varied workload, thrives in a small business environment, and has excellent communication and organisational skills. You will support the day-to-day operations of our plumbing and heating business, ensuring smooth administrative processes and exceptional customer service.

Key Responsibilities

Customer Communication:

Handle incoming calls, emails, and inquiries, scheduling appointments for our engineers, and providing updates to customers.

Administrative Support:

Manage job bookings, prepare invoices, process payments, and maintain accurate customer and job records.

Office Management:

Maintain filing systems, and ensure the office runs efficiently.

Coordination:

Liaise with engineers to coordinate schedules, ensuring a timely service.

Data Entry:

Maintain databases with customer information, job details, and service records.

General Support:

Assist with ad-hoc tasks, such as preparing quotes, responding to customer feedback, and supporting marketing efforts.

Requirements

Experience:

Previousadministrative/customer service experience preferred but not essential.

Skills:

Strong organisational and time-management skills. Excellent verbal and written communication skills. Basic IT skills and familiarity with a CRM system is a plus. Ability to multitask and work independently in a fast-paced environment.

What We Offer

Competitive Pay:

Hourly rate based on experience.

Supportive Environment:

Work closely with a friendly team of office staff and engineers.

Flexible Hours:

Part-time schedule to suit your lifestyle.

Growth Opportunities:

Potential to take on additional responsibilities as the business grows.

Training:

Full training provided on our systems and processes.

How to Apply

If you're excited about joining Taking Care of Boilers Ltd and contributing to our success, please send your CV and a brief cover letter to thomas.tcob@gmail.com.

Application Deadline:

September 19th, 2025

Contact:

For any questions, feel free to reach out to us on 0117 403 6848 or thomas.tcob@gmail.com.

Job Type: Part-time

Pay: 15,849.00 per year

Expected hours: No more than 25 per week

Benefits:

Casual dress Flexitime On-site parking
Work Location: In person