Job Description

About Us

Heating Care Dumfries Ltd is a trusted local plumbing and heating business dedicated to providing high-quality service to our community. We are looking for a highly organised and proactive individual to join our team and ensure our office runs as smoothly as our installations.

The Role

We are looking for an

Office Administrator

who can hit the ground running. You will be the heart of our daily operations, managing customer enquiries, scheduling our engineers, and keeping our accounts up to date.

You will be responsible for:

Managing the daily schedule and dispatching engineers to jobs. Acting as the first point of contact for clients via phone and email (Outlook). Creating invoices, quotes, and managing basic accounts. General office administration and data entry.

Who We Are Looking For

The ideal candidate is a self-starter who thrives on organisation. You must be able to work on your own initiative, managing your workload efficiently without constant supervision.

Key Skills & Experience:

Highly Organised:

You have a system for everything and excellent attention to detail.

Tech Savvy:

Proficiency in

Microsoft Word, Excel, and Outlook

is essential.

Systems Experience:

We use

Service M8

for job management and

Xero

for accounting. Previous experience with these platforms is a distinct advantage, but

full training will be provided for the right candidate.

Communication:

A friendly and professional telephone manner.

Why Join Us?

Competitive hourly rates: 12.70 to 13.50 Opportunity to work with a supportive local team. Training on industry-leading software.

How to Apply

Please send your CV and a brief cover letter to [Insert Email Address].

Job Types: Full-time, Part-time

Pay: 12.70-13.50 per hour

Expected hours: 35 - 40 per week

Benefits:

Company pension Employee discount Flexitime On-site parking
Work Location: In person