Job Description

Office Administrator & Warehouse Operative

We are looking for a motivated, passionate individual to join our small but ambitious team as an Office Administrator and Warehouse Operative, with a focus on customer service, sales support and warehouse operations.

This is a varied and hands-on role office role suited to someone who enjoys working across different areas of the business. You will be supporting the day-to-day running of the office while providing excellent service, as well as hands on involvement in warehouse operations. We are a fast-growing business and as we grow you will have the opportunity to contribute your ideas to help us improve our systems and optimise our processes. The role requires a proactive, flexible individual who is comfortable switching between office-based tasks and practical warehouse duties.

Key responsibilities include:

Answering incoming phone calls and handling general and sales enquiries

Converting incoming sales enquiries

Providing customers with updates regarding delivery

Responding to emails in a professional and timely manner

General office administration and diary management

Managing inventory of office supplies

Data entry and maintenance of digital filing systems

Preparing job packs for deliveries

Supporting colleagues with ad hoc administrative tasks

Managing messages via Tawkto (website chat)

Handling complaints efficiently and professionally

Writing short scripts/captions to support the social media team

Assisting with marketing promotions

Helping to build and maintain our agent network

Providing ad hoc admin support to the Managing Director

Undertaking various warehouse duties

Preparing stock for deliveries

We're looking for someone who:

Has a positive, enthusiastic attitude and enjoys being part of a team

Provides excellent customer service

Has previous office-based experience

Remains calm and confident when handling a high volume of enquiries

Has strong problem-solving skills and uses their initiative

Has excellent written and verbal English

Has solid numeracy skills

Is highly competent with standard office IT tools

Is willing to get stuck in and help wherever needed

What we offer:

A chance to grow with a small, fast-moving company where your ideas are welcome and your achievements are recognised.

Job Type: Full-time

Pay: 24,420.00-27,000.00 per year

Benefits:

Company pension On-site parking
Experience:

office: 1 year (preferred)
Language:

English (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person