Job Description

Office Administrator / Receptionist

Location:

Leith Walk, Edinburgh

Salary:

24,000 - 26,000 (depending on experience)

Hours:

Full-time office based (Mon-Fri, 9am-5pm)

Location:

Umega Office located on the corner of Letih Walk and Brunswick Street

Let's start with you...

We want to hear from you! Send us your CV

and

a stand-out cover letter telling us why you'd be an incredible addition to our team. What makes you the one? Show us your passion, personality, and professionalism - we love to see people shine.
(Applications without a cover letter won't be considered.)

Who We Are

At

Umega Lettings & Estate Agents

, we're not your average property company. We're award-winning, forward-thinking and people-focused, on a mission to change the way people feel about lettings and estate agency.
We pride ourselves on delivering

outstanding service

for our customers and creating a

fantastic place to work

for our team.

The Role

As our new

Office Administrator/Receptionist

, you'll be the friendly face and organisational heartbeat of our busy Leith Walk branch. This is a varied, people-facing role that blends front-of-house reception with behind-the-scenes admin support - perfect if you thrive on variety, enjoy helping people, and love keeping things running smoothly.

As the first point of contact at our front desk, you will be the face of our company, creating a positive and professional first impression for every visitor and caller. We are seeking someone with excellent presentation skills and a strong focus on maintaining the company's approachable and professional image.

Duties

Manage day-to-day office operations, ensuring a welcoming and professional environment Handle incoming calls with exemplary phone etiquette, directing inquiries as necessary Perform data entry tasks accurately and efficiently, maintaining up-to-date records Assist with clerical duties including filing, scanning, and document preparation

Reception Responsibilities

Welcome and assist clients and visitors, making every interaction positive. Manage contractor and viewing agent key collections and returns. Handle walk-in queries with a friendly, solutions-focused approach. Responding to general enquiries via phone and email, ensuring customers are directed to the appropriate department or team member

Administration Duties

Support new clients by processing ID checks and legal documentation. Input customer and property details into our systems with accuracy. Keep the branch well-stocked, organised, and looking great. Assist the team with general administrative tasks to keep things moving.

What We're Looking For

A vibrant, positive personality and a genuine love for helping people. A minimum of 2 years customer service experience. Clear, confident communication and excellent customer service skills. Strong attention to detail with the ability to juggle multiple tasks. Comfortable learning and using different software systems (training provided). Proactive, adaptable, and always ready to pitch in. Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Why Join Us?

32 days' annual leave

(plus extra for length of service)

Private healthcare

(Vitality), enhanced sick pay & parental leave Company pension scheme Cycle-to-work scheme & employee discounts Modern office in vibrant Leith Walk Supportive, inclusive culture with regular socials Volunteering opportunities Career development: training, reviews & one-to-ones Free tea, coffee, soft drinks, fruit & treats in the office Our smart-casual dress code gives you the freedom to express your individuality, while ensuring a professional and polished look

Sound Like a Good Fit?

Ready to join us?

Email your CV and cover letter to

Krystian Kawecki

at

jobs@umega.co.uk

.
Before applying, check out our website and social media to get a feel for life at Umega

Job Type: Full-time

Pay: 24,000.00-26,000.00 per year

Experience:

Customer service: 2 years (required)
Work Location: In person