Job Description

The Admin/rental assistant role at Elliotts includes all general admin duties, including sending emails, answering calls, serving customers and contacting suppliers, and all aspects of customer service whilst requiring additional flexibility so that you can - if required - move across to other roles to assist with any challenges. Ideally you will possess a level of business knowledge of the motor industry. As an admin/rental assistant you will be doing general office jobs.

A highly motivated team handling existing customer accounts whilst developing new accounts, working in a busy office environment.

Key Account-abilities

Serving customers on the front desk
Managing paper work
Scanning and filing away documents
Sending relevant documents off
Contacting suppliers
Managing designated corporate customer accounts to ensure high levels of customer service provided and maintained.
Handling enquiries by email or telephone and assisting customers when required. Building effective relationships with customers and colleagues to ensure a high level of customer service is given.
Effective and efficient use of the ProHire system.
Updating ProHire with information and dates
Develop an understanding of relevant vehicle legislation.
Following company procedures at all times.

Key Skills / Experience

Strong communication skills and the ability to use these with a wide range of people.
Positive attitude.
Ability to be proactive and look for opportunities to improve the working environment.
Previous customer service experience, strong attention to detail and excellent written and verbal communication skills including call handling.
Able to work confidently under their own initiative and look at problem solving with a solutions-based approach.
Proven ability to build and maintain working relationships with a wide range of customers as well as colleagues.
Able to work effectively as a team as well as independently.
Confident in managing their own workload as well as that of others and able to not only motivate themselves but also others throughout the process.
Good attention to detail; able to work with data quickly and accurately.

Salary negotiable depending upon candidate.

Flexible with working hours, we can do hours to suit and work around school times.

Work Remotely

No
Job Types: Part-time, Permanent

Pay: 12.50-14.00 per hour

Expected hours: 16 per week

Work Location: In person