Cashmere Caveman Co, Wild Kitchens (CCCWK) was founded by Guy Ritchie and is home to the WildKitchen, WildTent, and WildTable. Combining Guy's love of fire, BBQ's and the great outdoors, these high-end, outdoor lifestyle products bring a brand-new way to cook, gather and eat outdoors. It is finally possible to enjoy al fresco dining all year round, within the world's first, fully-retractable canvas and hardwood WildTent, whilst cooking on the unique WildTable. The products have featured in Guy Ritchie's films and TV series including the recent and very successful The Gentlemen TV series on Netflix.
The company, which launched at the RHS Chelsea Flower Show 2021, has been through an extensive process of research and development, and is now looking to increase sales and production both in the UK, and to a wider international market. WildKitchens have already been sold to clients in USA, Mexico, Costa Rica, Saudi Arabia, Portugal and Italy.
The Role
CCCWK are looking for a proactive and dynamic Office Assistant to join the team. The role will report to and work closely with the Head of Sales & Client Services. It is a broad role, covering many aspects of the business, and a small team everyone gets involved across all activities.
While we are looking for someone on a full time, permanent basis, we are also flexible and will consider more part time applications with a reduction in hours or a change to daily working hours, however we do require 5 days per week.
This is a broad role supporting many aspects of the business, including general office management tasks, aspects of the operational side of the business including some Health & Safety tasks, support on sales and customer services calls and emails, and also some stock management responsibilities.
Main Duties & Responsibilities
Office Management
Order stationary, office supplies, office furniture as required
Manage petty cash and reporting to the Group CFO
Manage the warehouse cleaning contract
General filing and organisation of office
Perform driving licence checks for all drivers of company vehicles
Order and issue door keys and alarm fobs for the warehouse
Liaise with IT support provider to ensure new starters have all IT equipment and programmes required
Operations and Health & Safety
Support the Customer Relationship Manager to plan and book staff travel, accommodation, car hire and logistics for overseas WildKitchen installations
Work with the Warehouse Supervisor to develop and implement SOPs for regular tasks
Work with the Warehouse Supervisor to support the management of all facilities
Manage all utility contracts
Manage service & maintenance contract for the fire alarm system and security systems
Manage service & maintenance of all office & warehouse equipment - forklift, roller shutter door, alarm system, vent system, boiler etc
Work with the Warehouse Manager to ensure servicing & maintenance of all office & warehouse
Ensure all H&S commissioning certificates are renewed - mains electrical, PAT Testing, gas safety etc
Organise training courses i.e. first aid & refresher courses, forklift training
Ensure all signage around the office is present & up to date
Submit meter readings for gas, electric to Assistant Accountant
Manage vehicle fuel cards
Stock Management System
Support the Head of Design to review current stock levels against outstanding orders and pipeline and place orders with suppliers accordingly
Ensure all online orders are logged onto the stock management system and then marked as shipped to client when appropriate
Support the Warehouse Supervisor to book stock in and out of the stock system
Work with the Warehouse Supervisor and Accounts Assistant to tidy up the stock system and improve stock processes
Customer Services
Support the Head of Sales & Client Services to answer incoming sales and customer service calls, and respond, redirect or take notes as appropriate
First point of contact for existing and prospective clients by email and phone, supported by the Office Assistant
Manage the customerservices@ inbox ensuring a prompt initial response, close communication and regular updates to customers regarding any orders or repairs
Keep accurate records and document customer service actions and discussions into customer files or in due course a CRM
Skills & Attributes
Essential Skills
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Multitasking and time management
Proficient in written communications (emails)
Handling phone calls and messages efficiently
Wiling to take on new tasks and learn
Desirable Skills
Stock Management systems
CRM
Personal Attributes
Reliable and punctual
Maintains composure under pressure
Comfortable working in a dynamic changing environment
Takes pride in delivering accurate, complete work
Exceptional customer service
Working Hours
Basic daily hours are 8.30am to 5.30pm
Flexibility will be required for promotional events or any international travel
Benefits
Annual leave is 20 days per annum, plus Bank Holidays
At the discretion of the General Manager, the office is also closed between Christmas and New Year which is not deducted from annual leave
Some flexibility for occasional home working
Some flexibility over reduced contractual hours across 5 days per week, or start and finish times
Job Type: Full-time
Pay: 23,000.00 per year
Benefits:
Health & wellbeing programme
On-site parking
Schedule:
Monday to Friday
Work Location: In person
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