Job Description

Chestertons Estate Agency

Office Coordinator / Senior Office Coordinator - Sales Team

Contract - Maternity Cover

Location: Hyde Park



Hours: Office based Monday to Friday 8:30 am - 6:00 pm



Salary: 26,000 - 29,000 DOE + Commission



Are you a dynamic individual with a flair for exceptional customer service? Do you excel in fast-paced environments and enjoy managing various tasks? If you're eager to make an impact in the thriving world of property lettings, we want to hear from you!



Overview of Key Duties:



Administrative Support


Document Management: Handle documentation related to property sales, including listings and pre offer information. Data Entry: Update and maintain databases with property details, client information, and transaction records. Scheduling: Coordinate client appointments, property viewings, and manage the office calendar. Correspondence: Manage communications, including emails, phone calls, and mail, ensuring timely responses.

Customer Service


Client Interaction: Greet clients, address inquiries, and provide detailed information about properties and services. Problem Resolution: Resolve client issues or complaints promptly and professionally, maintaining high satisfaction levels.

Sales Support


Property Listings: Assist in preparing and updating property listings, ensuring accuracy both online and in-office. Promotional Activities: Support marketing efforts, including preparing promotional materials and organizing local events. Reporting: Generate and distribute sales performance reports to the management team.

Operational Tasks


Office Management: Keep the office organized, stocked with supplies, and ensure a professional environment. Coordination: Serve as a liaison between the sales team and other departments, fostering effective communication and collaboration. Compliance: Ensure all transactions and activities adhere to relevant regulations and company policies.

Technology and Tools


CRM Systems: Utilize CRM systems to track client interactions and manage data efficiently. * Software Proficiency: Use office software (e.g., Microsoft Office Suite) and industry-specific tools effectively.