Job Description

Job Title: Office Administrator & Sales Support Coordinator

Location:

Oldham

Working Hours:

Monday - Thursday 08:00 - 16:30
Friday - 08:00 - 15:30

Salary:

Competitive

Job Purpose:

To provide efficient administrative and sales support across the business by handling customer enquiries, coordinating internal processes, managing orders, and maintaining accurate documentation. This role ensures smooth communication between departments and maintains a high level of customer satisfaction.

Key Responsibilities:

Reporting & Reconciliation

Prepare and distribute daily reports (sales, orders, deliveries, backorders) Support month-end reconciliation including invoicing, sales tracking, and outstanding orders in accordance with the finance team Perform and track transport reconciliation by validating delivery costs and ensuring accuracy of charges

Sales Support & Order Management

Manage the monthly sales spreadsheet for fabrication & distribution, ensuring accuracy ahead of month-end Respond to customer enquiries via phone and email promptly and professionally Process and track sales orders/ quotation accurately into the system and coordinate confirmations Liaise with the warehouse and support with stock replenishment, low stock alerts and purchase order processing

Cross-Departmental Coordination

Act as information liaison between the Director, Warehouse, and Customers - providing regular updates to customers, regarding jobs that are in progress to ensure customer orders are completed on time and in full Help coordinate internal workflow to minimise delays and improve order fulfilment rates Handle internal queries related to sales orders, stock issues, or delivery updates

Customer Relationship Management

Maintain strong customer relationships by managing expectations and providing timely updates Handle customer complaints or issues and escalate where necessary Proactively chase customer orders to ensure timely processing and delivery Support distribution delivery coordination to meet customer delivery schedules

Skills & Requirements:

Proven experience in administrative, sales support, or operations roles Excellent verbal and written communication skills Strong attention to detail and ability to multitask effectively in a fast paced environment Experience working with CRM (Preferably Sage200), ERP, or order processing systems Proficiency in Microsoft Excel (spreadsheets, basic formulas, tracking) Ability to work independently and as part of a team Self-disciplined and self-motivated

Reporting To:

Commercial Director

Job Type: Full-time

Schedule:

Monday to Friday
Work Location: In person

Reference ID: Sales Support Coordinator