Job Description

Tabology is a fast-growing company that supports hospitality businesses with our EPOS and management software. We're known for our deep level of tech integration that brings multiple features into one system, our exceptional customer support, and our responsiveness to customer requests.

We're looking for an Office & Finance Administrator to join our team in Leeds - you'll help us streamline our account setup and billing process as we scale our successful model and support more, larger hospitality businesses, and you'll help manage and improve our internal office processes.

The successful candidate will have some experience with key admin and finance processes and demonstrate a strong alignment with Tabology values. You've seen how exceptional administration can enhance both customer relations and internal company performance, and you'll use that experience to ensure our processes remain at a high standard.

Roles & responsibilities

Accounts

Set up billing for new customers & amending billing for customer subscription changes Respond to customer billing queries Administer customer account cancellations, liaising with the customer as necessary, and seeking feedback on the reason for the cancellation Identify issues and opportunities to improve processes relating to customer billing, onboarding and cancellations

Finance

Process bills and invoices through Dext and into Xero for payment, removing any duplicates, and adding planned payment dates Reconcile bills and invoices in Xero, chasing up on any missing invoices/receipts, and ensuring accounts in Xero are accurate and up to date Run payroll and prepare payment files for processing

People

Manage processes for new job offers Manage new employee onboarding processes Manage processes around staff holidays and absences Respond to staff requests and queries

General

Ensure key administrative and finance processes are documented clearly and kept up to date. Strong alignment with company values: Open and Transparent, Hospitality Industry Knowledge, Persona, Best-in-Class Support, Belief in Integrated Technology, Independent & Agile

Required Skills & Experience:

Previous experience in a finance or admin role Excellent customer service skills Strong attention to detail Good written and verbal communication skills Bookkeeping experience beneficial Experience with Xero beneficial

What we offer

The opportunity to be part of a highly engaged and motivated team, driven by our customers' success Opportunities for continuous development and progression aligned with your career goals A competitive salary 25 days paid holiday + bank holidays, with a holiday purchase scheme available for additional days Private medical insurance with virtual GP Company pension scheme with 5% employer contribution Flexible balance of home/office working
Job Types: Full-time, Permanent

Pay: 27,000.00-32,000.00 per year

Benefits:

Company events Company pension Flexitime Work from home
Ability to commute/relocate:

Leeds LS1 2BH: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Leeds LS1 2BH