Job Description

Reference: VA81


Position Overview

Role Overview

We are looking for an experienced and motivated Office Manager to lead our residential sales team at our Head Office in Colburn, North Yorkshire. This is a key role within our branch, focused on overseeing day-to-day operations, supporting the team, and ensuring a high standard of service for our clients.


You'll combine strong property knowledge with leadership skills to drive performance, maintain compliance, and contribute to the continued success of the branch.

Key Responsibilities

Provide hands-on leadership to the branch team, encouraging collaboration and maintaining high standards Oversee daily operations to ensure a smooth and efficient customer experience Manage a portfolio of residential properties, supporting the team in delivering results from instruction to completion Conduct market appraisals using local insight and property expertise to win new business Support sales performance through effective lead generation, negotiation, and pipeline management Build lasting relationships with clients, offering guidance throughout their property journey Monitor KPIs and contribute to branch planning and performance reviews Mentor and support team members in their professional development Work closely with colleagues across Marketing, Sales Progression, and Administration to deliver a seamless service

What We're Looking For

Experience in estate agency, ideally with previous management or team leadership responsibility NAEA Qualification is preferred, however we would consider applicants who are willing to complete the qualification within 6 months Strong communication and interpersonal skills Confident in making decisions, managing priorities, and solving problems proactively Good organisational skills and attention to detail Comfortable using CRM software and Microsoft Office Full UK driving licence and access to a car Knowledge of the local area and a genuine interest in property

Why Join GSC Grays?

GSC Grays is a forward-thinking, multi-disciplinary professional services firm operating across the North of England. We value our people and are committed to creating a supportive and inclusive working environment where you can grow and thrive.

Our Benefits

5% employer pension contribution (Aviva) 25 days' holiday + bank holidays + your birthday off Company sick pay Half-day leave on Christmas Eve
Wellbeing initiatives throughout the year Private health insurance (Vitality) via salary sacrifice Electric car scheme Professional development and training support Paid professional membership fees
Enhanced family-friendly leave Free refreshments in all offices Recruitment referral bonus
Expensed eye tests
+ Terms apply

Working Hours

Monday-Thursday: 9:00am-5:30pm

Friday: 9:00am-5:00pm

Alternate Saturdays: 9:00am-1:00pm (with time off in lieu)