Job Description

Operational Administrator

About Us:

Your Local Window Cleaning is a fast-growing, customer-oriented business specialising in professional window cleaning services. We pride ourselves on delivering high-quality results while ensuring efficient operations. As we expand, we are seeking a detail-oriented and proactive Operational Administrator to join our team and help manage and optimise our daily activities.

Responsibilities:

As the Operational Administrator at Your Local Window Cleaning, you will be instrumental in coordinating and managing the behind-the-scenes aspects of our business. Your core responsibilities will include:

Customer Management:

Handle incoming customer inquiries, provide details about services, pricing, and availability, and address any operational concerns.

Payment & Invoice Processing:

Oversee payment collections from customers via various methods (cash, credit card, electronic), ensuring accurate transaction records and timely follow-ups on outstanding payments.

Administrative Support:

Manage office duties such as emails and phone calls, and assist with broader business operations as needed to support the team.

Requirements:

Prior experience in an operational or administrative role, preferably in a service or logistics-based industry. Strong organisational skills, with the ability to juggle multiple tasks and prioritise efficiently in a fast-paced environment. Proficiency with computer systems, including MS Office and scheduling software. Excellent communication and interpersonal skills to work effectively with both team members and clients. A proactive, customer-focused approach, with flexibility to adapt to changing business needs.

Benefits:

Competitive salary. Opportunities for career progression as the business continues to grow. A supportive, collaborative work environment. Ongoing training and development to enhance your operational and administrative skills.
If you are an organised, operationally-minded individual with a passion for driving efficiency in a dynamic work environment, we encourage you to apply for the Operational Administrator position at Your Local Window Cleaning.

Job Types: Full-time, Permanent

Pay: From 26,000.00 per year

Benefits:

On-site parking
Schedule:

8 hour shift Overtime
Ability to commute/relocate:

Peterlee SR8: reliably commute or plan to relocate before starting work (required)
Work Location: In person