Job Description

Company Profile:

Swastik Group Limited

is a UK-based business proudly operating a Caprinos Pizza franchise. We are committed to delivering high-quality food and exceptional service to our community, maintaining the trusted standards of the Caprinos brand. Our team values operational excellence, customer satisfaction, and creating a welcoming environment for all customers

Job Overview

The ideal candidate will be responsible for ensuring efficient day-to-day operations while driving strategic initiatives that align with our organisational goals. This role requires strong leadership skills, a keen eye for detail, and the ability to foster a collaborative work environment.

Duties

Develop and implement operational strategies to improve efficiency and productivity. Coordinate daily Front of the House and Back of the House restaurant operations Lead, mentor, and develop a high-performing team to achieve operational excellence. Respond efficiently and accurately to customer complaints, review product quality and research new vendors. Deliver superior service and maximize customer satisfaction Manage budgets, forecasts, and resource allocation effectively. Estimate future needs for goods, kitchen utensils and cleaning products, and ensure compliance with sanitation and safety regulations. Ensure adherence to health and safety regulations within the workplace. Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Requirements

Preferably experience as an Operations Manager or in a similar managerial role within a relevant industry. Strong understanding of operational procedures and performance management principles. Excellent leadership skills with the ability to motivate teams towards achieving common goals. Exceptional problem-solving abilities and analytical skills. Strong communication skills, both verbal and written, with the ability to engage stakeholders at all levels.
If you are passionate about driving operational success and have the skills required to excel in this role, we encourage you to apply. Join us in making a significant impact within our organisation!

Job Type: Full-time

Pay: 12.21-15.50 per year

Additional pay:

Performance bonus Yearly bonus
Benefits:

Additional leave Company pension Discounted or free food Employee discount Enhanced maternity leave Store discount
Schedule:

10 hour shift Day shift Night shift Weekend availability
Licence/Certification:

Driving Licence (preferred) Visa (preferred)
Work Location: In person

Application deadline: 19/06/2025
Reference ID: Operational Manager
Expected start date: 25/06/2025