Job Description

Title: Clean Start Operational Mentor
Contract Type: Permanent, Full time 36.25 hours per week
Grade: National 6
Location: Clean Start, Unit G, Longford Trading Estate. Thomas Street, M32 0JT
Persona: Mobile
Salary: Starting at 28,887 per annum
Closing date for completed applications: 21st November at 11pm
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and ...
DBS - For this post the successful candidate will need to apply for or be in possession of an Enhanced Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit
Join our Clean Start Team at L&Q:
We are looking for an Operations Mentor in the Grounds Maintenance team.
As part of our Grounds Maintenance team, you will work alongside other operatives and undertake grounds maintenance services to all contracted sites which include all aspects of hard/soft landscaping such as grass cutting, spraying for weed suppression, clearing leaf fall, and removal of unwanted growth from trees.
You will be tasked with leading the local team on site, mentoring team members with a diverse background and actively developing the team by giving constructive feedback. You will be responsible for ensuring our customer standards and targets are delivered, time on site is recorded and that the customers experience of our service is positive. You will be a proactive member of the team, actively learning from customer feedback to improve the service delivery.
We have a very clear mission statement, we create clean, safe communities, a place that our residents can call home.
Your impact in the role:

• You will work alongside operatives
• Tenancy Clearance
• Mentoring others and team development
• Taking on board customer feedback

What you'll bring:

• Good understanding of relevant health and safety regulations in a corporate environment
• Relevant Grounds Maintenance experience
• Relevant experience of leading a team or demonstrable experience in leadership
• Excellent customer service and communication skills
• Full, driving licence, you will be required to drive L&Q Fleet vans
• PA1 and PA6 City and Guilds is advantageous
• Chipping and Chainsaw experience is desirable, Experience of using a variety of equipment and hand tools
• Positive can-do attitude
• Knowledge of COSHH legislation

We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.
About L&Q:
We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
If you require any reasonable adjustments at any stage during this process, including application stage, please email
At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.
Click to find out more about L&Q and why you should join us!

Skills Required