Operational Performance Manager Job in Openwork UK Ltd

Operational Performance Manager

Swindon, ENG, GB, United Kingdom

https://www.mncjobs.co.uk/company/openwork-uk-ltd

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Job Description

As Operational Performance Manager, you'll be at the heart of driving service excellence within our Partnership Services Function. In this dynamic, hands-on role, you'll lead and oversee the day to day operations - ensuring seamless delivery of services, operational efficiency, compliance and a culture of continuous improvement. You'll play a key strategic role in supporting scalable, client focused operations aligned with our business growth.

Your leadership will span across several core teams, including our Emerging Talent, Admin, and Paraplanning Teams.

Join our mission to make financial advice accessible to everyone.

Hybrid role, based 2-3 days in our Swindon office.

What we offer:

Salary - 55,000 Bonus scheme - on target bonus - 10% Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5% Critical illness cover Income protection Death in service - 4x salary 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days A range of other flexible benefits to include private medical insurance, dental insurance and much more.

What you'll be doing:

Monitor and optimise all operational activities Ensure capacity limits do not break Working alongside the Relationship manager to ensure full-service utilisation at all times Work with the operations design lead to fully document, optimise, review and refine all our operational procedures Design and deliver team training around operational activities Maintain service excellence and resolve queries as needed Conduct performance reviews, identify development areas and oversee CPD activities * Monitor metrics and report on performance

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