1. Work to identify and resolve any problem areas which arise and escalate any problems including any staffing issues to the Business Manager. 2. Recommend improvements to how we could work more efficiently and review administration systems so there are established efficient ways of working.
3. Ensure staff are trained to provide cover for all the administrative functions and patient queries so we have a multi-skilled flexible team. 4. Communicate with all staff and keep them up to date.
5. Responsible for communications with patients including complaints handling, website, online patient access, patient newsletters. 6. Support practice management with new projects and developments and practice administration.
7. Ensure the practice maximises patient healthcare so we achieve maximum QOF achievement. 8. Assist Business Manager with recruitment and HR functions.
9. Review and maintain up to date polices and practice administration such as minutes. 10. Help to organise staff rotas and coordinate holiday requests to ensure there is adequate cover at all times.
11. Ensure the work environment is kept clean, tidy and well organised, paying due attention to health and safety. 12. Ensure the practice is compliant with any NHS, Information governance, CQC, or health related requirements.
13. Work closely with the Business Manager to provide support as and when required. This list is not exhaustive. You will be required to complete other tasks reasonable to your role to ensure the practice operates efficiently.
This role will require working flexibly at times. There will be a need to cover some of the workload directly, you will need to cover in the absence of the Business Manager at times or represent the surgery at meetings.
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