Job Description

JOB DESCRIPTION

We are seeking a reliable, hands-on Operations and Team Assistant to work closely with the General Manager in supporting the smooth, efficient day-to-day running of our luxury floral studio. This role is integral to the backbone of our operations--supporting staffing, studio organisation, and internal logistics--allowing our creative and client-facing teams to excel.

The successful candidate will be proactive, practical, and organised, with a strong sense of responsibility and a willingness to step in wherever needed.

DUTIES

Support for the General Manager & wider team

Act as a key point of operational support to the General Manager, assisting with the coordination of daily studio activities and ensuring business needs are met across teams. Help manage the studio's daily flow--spotting potential issues early and resolving them independently or escalating when appropriate. Provide hands-on support with studio setup, resourcing, team communication, and internal planning. Ensure that the General Manager has clear visibility on staff schedules, supply levels, and operational progress at all times. Support each department with logistics Weekly financial support with invoicing and debtors chasing
Scheduling

Draft and update weekly staff rotas, ensuring coverage is aligned with event and contract timelines. Communicate clearly and effectively with team members to ensure everyone is briefed and prepared for their responsibilities.
Studio & Warehouse Oversight

Ensure the studio is always safe, tidy, and operating efficiently. Oversee the condition and usage of the studio space, ensuring any facilities issues are addressed promptly and assisting with day-to-day coordination of contract requirements tied to the studio
Fleet Support

Coordinate van maintenance and cleanliness, booking MOTs and repairs as needed, and ensuring all vehicles are ready for use.
Health & Safety

Support the General Manager in maintaining a safe working environment across the studio and warehouse. Ensure safe storage of all tools, materials, and chemicals in line with H&S standards. Maintain valid First Aid certification and act as the designated first aider on-site.
Professionalism & Team Culture

Represent the company professionally within the studio and when interacting with clients, suppliers, or external contacts. Foster a positive, can-do atmosphere among the operations and studio teams by setting a calm, steady tone.
THE CANDIDATE

The ideal candidate will:

At least 3+ years of operations support, preferably within a creative, events, or luxury brand environment. Excellent communication, time management, and multitasking skills. A practical, hands-on individual who takes ownership and enjoys supporting others. Preferred but not essential - Will hold a full UK driving licence and be happy to drive vans on occasion
Job Types: Full-time, Permanent

Pay: Up to 35,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Casual dress Company pension Employee discount Private medical insurance Referral programme Sick pay Store discount
Schedule:

Day shift Monday to Friday
Ability to commute/relocate:

Battersea SW11: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (preferred)
Work Location: In person

Reference ID: PT-OPS