Job Description

Saren Travel Group are seeking a Group Travel Operations Assistant working from our office in Gorseinon. The successful applicant must have previous Group Travel or Travel operations experience.

Job Specification

Role: Operations Assistant

? Booking & updating services with the suppliers.

? Preparing & updating itineraries clearly stating timings, details of service, service

supplier address and contact numbers in the agreed format.

? Providing confirmations and vouchers to the clients

? Preparing & updating rooming list for hotels in the agreed format as directed.

? Assisting with contacting suppliers to check space and enquiring about rates,terms

and conditions making sure you keep full notes on what is offered

? Taking options with suppliers based on your enquiries as directed by your line

manager

? Assisting in the preparation & sending of offers to agents clearly and precisely in the

agreed format,under the supervision of you line manager,identifying all terms and

conditions,including payment terms,option date,cancellation policy and free places

policy.

? Using the service tariff and /or correctly applying an agreed mark-up to

non-contracted products to determine the selling price.

? Respond to customer queries via email or telephone or social media.

? Informing you line manager before the cancellation deadline comes into effect (or

the group arrival date if it is a balance of payment) in the event of any deviation to

the payment terms.

? Assisting customers and suppliers with any group related queries they may have.

? Ensuring all your exchanges with suppliers and agent are followed up in writing in a

professional manner and that they are save in the appropriate electronic files for

easy access by the team.

? Calling customers and suppliers for drivers details for any tours.

? Aiming to identify key group suppliers used as well as expanding on this knowledge.

? Offering assistance to all colleagues in the Groups department as required.

? Informing your direct line manager of any complaints immediately and following

their instruction.

? Maintaining excellent communication with suppliers and customers at all times as well

as championing high levels of customer satisfaction within the company.

? Help develop systems where needed.

? Following up with customers regarding recent tours and resolving any issues that may arise.

Any ad hoc duties as required by the company.

Job Types: Part-time, Permanent

Pay: 12.21-16.00 per hour

Expected hours: 20 per week

Benefits:

Casual dress Company events Discounted or free food Employee discount Free parking On-site parking Transport links
Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Experience:

Travel : 3 years (required)
Language:

English (required)
Licence/Certification:

Passport (preferred) Drivers Licence (required)
Willingness to travel:

25% (preferred)
Work Location: In person

Expected start date: 26/05/2025