Job Description

Job Title: Operations & Content Manager

Location: Manchester

Salary: \xc2\xa330 \xe2\x80\x93 \xc2\xa340K

Job type: Full Time, Remote role

Content 10x is a creative agency specializing in content repurposing. We work with businesses from around the world, repurposing their unique online content into different formats to help them reach new audiences and grow. We\xe2\x80\x99re an innovative agency with a great culture and a supportive CEO.

The role:

We currently have a vacancy for an Operations & Account Manager. In this role, you\xe2\x80\x99ll help us continue to deliver a world-class service to our clients and meet our ambitious plans to scale up and grow over the next few years. The role is full-time and remote. Our notional HQ is Manchester, UK, but our team are spread across multiple locations. We work remotely using Zoom, Slack, and ClickUp to collaborate and occasionally have in-person meet-ups.

To be considered for the role you\xe2\x80\x99ll need to be based in the UK, ideally in the North-West.

Extra Info on the role:

Reporting directly into the CEO and founder, you\xe2\x80\x99ll be responsible for the delivery of our service to our clients. This is a multi-faceted position that is ideally suited to a methodical, process-driven and hard-working individual, with excellent communication skills.

You should be a proactive leader who thrives as part of a small tight-knit team. You\xe2\x80\x99ll be highly motivated with a \xe2\x80\x98can-do\xe2\x80\x99 attitude and an energetic personality. This is a senior role, but requires a \xe2\x80\x98hands on\xe2\x80\x99 approach. Very strong attention to detail and the ability to multitask are also key.

The role involves client liaison, leading the content publishing team (2 people), and working closely with the creative and writing teams to ensure quality outputs at all times. You\xe2\x80\x99ll also have responsibility for maintaining our systems, processes and reporting.

In addition to client work you will oversee the publishing and distribution of our own content (podcast, blog, case studies, social media content, etc.) \xe2\x80\x93 supported by your team and working alongside the writing and creative teams.

The Candidate:

• Manage client relationships and act as the key point of contact for clients
• Responsible for the client onboarding process \xe2\x80\x93 you will be great at understanding clients\xe2\x80\x99 needs and translating this back into accurate briefs for the wider team to work on
• Ongoing project management of all client work \xe2\x80\x93 supported by your team (who own their own clients)
• Overall management and responsibility for publishing content \xe2\x80\x93 using various publishing tools and platforms
• Review and quality control to ensure all content is of the highest quality and created to spec. This involves reviewing content (video, audio, graphics, copy etc).
• Maintain our project management system (ClickUp) and liaise with the rest of the team to ensure work is completed in-line with each service and project \xe2\x80\x93 you\xe2\x80\x99ll lead our daily team meeting on priorities and workload
• Reporting \xe2\x80\x93 responsible for operations management reporting. Presenting reports to the CEO and also the wider team at our monthly \xe2\x80\x98deep dive\xe2\x80\x99 review meetings

About You

• 5 years+ experience working in a marketing role; agency experience essential
• Demonstrable experience in project management
• Experience with managing client relationships
• Experience working with small and medium-sized B2B businesses
• Experience in managing a team

Desired experience with the following tools:

• ClickUp (or similar, e.g. Asana, Basecamp)
• WordPress \xe2\x80\x93 including working with themes like Thrive, Divi, Elementor, etc
• Social media scheduling tools \xe2\x80\x93 e.g. Buffer, Hootsuite, HubSpot, etc
• Email Management systems- e.g. ActiveCampaign, Mailchimp & ConvertKit
• Descript (nice to have)
• Podcast hosting tools, e.g. Captivate, Buzzsprout (nice to have)

In return, we will provide:

• Work from anywhere policy
• Pension contributions
• 29 days holiday including birthday off work! You also get an extra day\xe2\x80\x99s holiday for every year you stay with us.
• An extra \xc2\xbd day off work every month for \xe2\x80\x98life admin\xe2\x80\x99
• Option to participate in our healthcare and benefits program
• Team wellbeing program \xe2\x80\x93 various initiatives aimed at improving team wellbeing and mental health \xe2\x80\x93 something we take seriously
• We\xe2\x80\x99ll pay to send you to various conferences, events, and training days

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience or relevant job titles of; Copywriter, Content Marketer, Creator, Junior Content Executive, Marketing Copywriter, Digital Marketing Executive, Digital Marketing, Email Marketing, Social Media Executive B2B Copywriter, Marketing Graduate, Search Engine Optimisation Advisor, InDesign, Photoshop, Creative Article Writing Advertising, Campaign Management, Communications, Digital, Direct Marketing may also be considered for this role.

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