Job Description

Resource Co-Ordinator

Crown SDS are offering an excellent opportunity to be part of a great team environment in a rapidly growing business. To provide a cost effective, reliable, efficient and sustainable delivery service meeting the customers' needs and in line with the Company's objectives. The role is in Resource team with variety of tasks.

Hours of work 0930 to 1800- 40 Hours a week 5 days - Tuesday to Saturday

Responsibilities and duties include (but not exclusive to):

Customer service :

Deliver high standard, exceptional customer service and respond to all customer enquiries in a professional and timely manner. Regular communication via teams and face-to-face meetings with key customers Complete all customer KPI reports accurately and send within the designated deadlines

Driver resourcing:

Processing of self- employed driver applications, Carry out driver on boarding and facilitate smooth and effective handover to the Control team Collection of all relevant driver start up documentation Entering of new driver details into all appropriate systems Ensuring new driver records are accurate, up to date and compliant with company standard and legislation Cost effective recruitment of third-party support suppliers; negotiation of the most competitive supply rates Effective communication with new driver resource during the initial period to resolve issues in a timely and professional manner Maintain a qualified regional driver lead data base for future driver recruitment Effective liaison and communication with other departments and teams Preparation and update of driving training manual and start-up packs and driver induction presentations as required General compliance checks - e.g. DBS/MOT/Insurance Customer specific compliance checks and clearance Secure management and maintenance of driver administration files and computerised records, including removing drivers when requested Ensure existing driver records are accurate, up to date and compliant with company standard and legislation Ensure any driver training standards are met and arrange relevant training as necessary As a driver APP super-user, you will support the wider operations team with ensuring all drivers are compliant with live-time reporting of data/times and scanning

Compliance :

Ensure all fleet operations are compliant with company procedure. enforce company policies and systems to represent best in class industry practices and procedures. Daily compliance checks on driver performance. Up to date reporting on compliance checks to issue internally and to key customers. Investigate and report on any incidences of non-conformance, implementing corrective actions to prevent future occurrences. Stay updated on industry regulations and best practice and implement changes as necessary. Support operational management teams in delivering robust driver and vehicle compliance.

Applicant Criteria:

Understanding and experience of driver compliance desired Strong work ethic giving full attention to detail and accuracy Able to solve problems with minimal supervision Be able to demonstrate initiative in a fast-paced environment Excellent communication skills, especially a high standard of telephone etiquette with rapport building abilities Strong administration skills Willingness to co-operate with a positive outlook and work effectively as part of a team Experience within the industry preferred but not essential Experience of working in a high-pressured environment Willingness to be flexible and adaptable in an ever-changing environment
Job Types: Full-time, Permanent

Pay: 27,000.00 per year

Benefits:

Company pension Health & wellbeing programme On-site parking Sick pay Store discount
Schedule:

8 hour shift Day shift Overtime
Ability to commute/relocate:

Tamworth, B78 3HH: reliably commute or plan to relocate before starting work (required)
Experience:

Logistics Industry: 1 year (required) Telephone Customer Service: 1 year (preferred)
Work Location: In person