Job Description

Who We Are

We're iCorrect - London's specialist Apple repair experts.When Apple says "impossible," we say "Tuesday."

We're the team that other repair shops call when they hit their limits - from simple screen replacements to advanced microelectronics that most won't even attempt.Liquid damage that destroyed a MacBook? We bring it back to life.

iPhone logic board damaged at component level? We rebuild it from scratch. You'll be joining London's most advanced Apple repair operation.

Check out our socials for behind the scenes: @iCorrect_

Role Purpose

Own the device intake experience and operational flow end-to-end: greet customers with confidence, move devices through intake and dispatch, keep live systems accurate, and protect turnaround KPIs.

This role requires a

technical mindset and practical problem-solving

across Apple hardware/software, connectivity, and workflow tools.

You manage yourself, think fast, and execute without hand-holding.

What You'll Do

Customer-facing & Intake

Welcome customers, set clear expectations, and answer practical repair related questions confidently. Complete accurate device intake (condition, model, issues), capture evidence, and create actionable notes for technicians.

Back Market & Mail-in Operations

Process trade-ins and mail-ins

the day they arrive

; prepare and pack devices for shipment; maintain chain-of-custody and status accuracy. Protect

48-hour processing/response

KPIs by time-stamping holds (e.g., iCloud-locked devices), escalating appropriately, and maintaining a clear audit trail.

Systems, Data Hygiene & Flow

Keep live boards (e.g., BM board / operations boards) clean and trustworthy: no stale "shipped," no duplicates, and real-time status updates. Log precise, concise notes that other team members can act on immediately.

Technical Problem-Solving

Perform basic functional checks (power-on, activation/lock status, simple templated diagnostics, cosmetic grading). Triage and resolve common

software/connectivity

issues (e.g., Wi-Fi/app sign-in hiccups, device configuration obstacles) that impact intake, dispatch, or customer experience. Apply Apple ecosystem knowledge (iOS/macOS behaviours, iCloud sign-out/Activation Lock realities) to make faster, better operational decisions.

Rhythm & Self-Management

Plan and split work across the day (avoid end-loading tasks); pace yourself to maintain throughput during rushes. Collaborate with technicians and leadership via short, focused check-ins; communicate early when risks could affect KPIs or customer promises.

Must-Haves

2-3 years

in fast-paced, customer-facing

operations/retail/hospitality

(or similar) with proven throughput and ownership.

Apple ecosystem fluency

(active daily user): you understand how Apple devices behave and can explain that to customers. Demonstrable

technical mindset

: you think in checklists, diagnostics, and root causes; comfortable with software/connectivity basics.

Clear, confident spoken English

and strong interpersonal skills suited to London clientele. Consistent

punctuality and professionalism

; you arrive prepared and contribute to an early-start culture. Comfortable on your feet most of the day; confident handling/lifting packages and moving between tasks quickly. Right to work in the UK and daily commute to

Fitzrovia (W1W)

.

What Success Looks Like (First 60-90 Days)

Zero avoidable lates:

trade-ins processed on arrival day; any holds documented with timestamps and outreach evidence.

Trustworthy boards:

statuses reflect reality in real time; duplicates removed; "shipped/received" fields accurate.

Throughput and calm under pressure:

customers served confidently upstairs; technicians receive devices and notes they can act on without follow-ups.

Stronger technical judgement:

Apple behaviours (e.g., iCloud/Activation Lock) applied to operational choices, reducing rework and delay.

Reliable rhythm:

workload split effectively across the day; fewer last-minute bottlenecks.

What We Offer

27,500

salary Central London location --

Margaret Street, Zone 1

Work with passionate, highly skilled technicians on meaningful, challenging repairs Grow real, industry-relevant skills in operations, customer service, and Apple-centric workflows

This Role Is For You If...

Fast pace energises you (think "busy coffee shop" tempo). You're an

Apple fan

who genuinely keeps up with devices and features. You want to own a lane, execute cleanly, and be judged on clear outcomes and KPIs. You care about clarity, customers understand you, and teammates trust your notes.
Ready to help us turn "impossible" into "done" while keeping the front-of-house sharp and the back-end flawless? We'd love to meet you.

Job Type: Full-time

Pay: 27,500.00 per year

Application question(s):

A customer's Mac won't connect to Wi-Fi. You're not a technician but what basic checks would you try before handing it off? Have you ever solved a tech/software issue yourself (e.g. connectivity, apps not working, device misbehaving)?
Tell us what the issue was and how you fixed it.

List your actual morning routine on a workday. Which Apple device do you use personally, and what do you like most about it? What's your most relevant experience in operations, retail, hospitality or tech?
Include:
Role/title
Company
Time period
1 line on what made it fast-paced

Work Location: In person