Job Description

We are seeking a skilled Operations Manager to oversee engineering and logistics operations, ensuring seamless coordination of equipment delivery, maintenance, and customer support. The ideal candidate will excel in managing renewals, supplier relationships, and internal processes while maintaining accurate records and fostering strong customer relationships.

Key Responsibilities:

Provide ongoing support and arrange support visits for engineering teams. Approve engineering overtime and expenses. Coordinate logistics for engineering staff, including travel arrangements. Maintenance & Renewals Engineering Management Manage the renewal process for monthly maintenance, including raising purchase orders (POs) upon payment. Oversee preventive maintenance visits (PMVs) and manage return merchandise authorizations (RMAs). Maintain internal stock sheets and equipment management systems. Handle maintenance database updates and renewal processes. Logistics & Equipment Manage equipment delivery, tracking, and sourcing. Chase suppliers for timely equipment delivery. Arrange equipment installations with customers and ensure on-site readiness. Supplier & Customer Relations Handle new supplier paperwork and company accreditations. Manage customer contracts, special pricing applications, and serve as the customer liaison. Process RAMs (Risk Assessments and Method Statements) and other customer paperwork. Administrative Duties Maintain accurate records for company accreditations and renewals. Handle delivery notes and ensure timely documentation. Perform daily management tasks to support AV (audio-visual) operations.
Qualifications & Skills

Proven experience in operations management, preferably in engineering or logistics. Audiovisual industry experience Excellent communication and interpersonal skills for customer and supplier interactions. Proficiency in managing contracts, renewals, and maintenance schedules. Ability to multitask and prioritize in a fast-paced environment. Familiarity with logistics, equipment tracking, and inventory management. Proficient in documentation and database management.
Preferred Qualifications

Background in managing supplier relationships and customer contracts.
Job Types: Full-time, Permanent

Pay: 38,000.00-45,000.00 per year

Schedule:

Monday to Friday
Work Location: In person