Job Description

Employment Type: Full-Time
Reports To: CEO

Location: Addlestone (On-site)

Job Summary

The Service Manager (Audiovisual) oversees the operational, technical, and administrative aspects of audiovisual delivery. This role ensures high-quality service, effective customer liaison, and efficient management of maintenance contracts, equipment, and installations. The Operations manager coordinates with customers, suppliers, and internal teams to deliver exceptional service while maintaining compliance with industry standards and accreditations.

Key Responsibilities

Engineering Management: Oversee audiovisual engineering operations, ensuring high-quality service delivery and technical support. Service Support: Manage and arrange support visits to address customer needs promptly and effectively. Maintenance Renewals: Handle monthly maintenance contract renewals, including raising purchase orders (POs) upon payment. Equipment Management: Oversee equipment ordering and ensure timely delivery to project sites. Supplier Coordination: Complete new supplier paperwork and maintain strong supplier relationships. Accreditations: Ensure compliance with relevant industry accreditations and standards. Customer Contracts: Manage customer contracts, including drafting, reviewing, and ensuring adherence to terms. Special Pricing Applications: Process and manage special pricing requests for customers. Preventative Maintenance Visits (PMVs): Arrange and coordinate PMVs to ensure equipment reliability. Diary Management: Manage the AV team's schedule for installations, support visits, and other activities. Documentation: Prepare and manage Risk Assessments and Method Statements (RAMS) and other required customer paperwork. Installation Coordination: Arrange audiovisual installations, ensuring equipment and resources are delivered to sites on time. Customer Liaison: Act as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction. Maintenance Database Management: Maintain and update the maintenance database, tracking renewals and service records.
Qualifications and Skills

Experience: Minimum of 3 years in the audiovisual industry, with experience in service management or a related role. Technical Knowledge: Strong understanding of audiovisual systems, equipment, and industry standards. Organizational Skills: Exceptional ability to manage multiple tasks, prioritize effectively, and meet deadlines. Communication: Excellent verbal and written communication skills for customer and supplier interactions. Problem-Solving: Ability to troubleshoot issues and implement effective solutions. IT Proficiency: Familiarity with maintenance databases, scheduling software, and Microsoft Office Suite. Accreditations Knowledge: Understanding of relevant industry accreditations (e.g., AVIXA, CTS, or similar) is a plus. Customer Focus: Strong commitment to delivering exceptional customer service.
Key Competencies

Attention to detail Time management and organizational skills Team collaboration and leadership Proactive problem-solving Adaptability in a fast-paced environment May require flexibility to handle urgent customer issues or project deadlines. Ability to lift and transport audiovisual equipment as needed.
Job Types: Full-time, Permanent

Pay: 48,000.00-58,000.00 per year

Schedule:

Monday to Friday
Experience:

Audiovisual: 3 years (required)
Work Location: In person