Job Description

Job description

Operations Manager - 25,000 - 28,000 (dependent on experience)

Middle Aston House is a 55-bedroom training & events centre based in 20 acres of stunning Oxfordshire countryside. Primarily offering conference and training facilities, we host a multitude of meetings, conferences, and training sessions throughout the year. With over 50 years of experience under our belt, we're known for our friendly styles of service with clients returning year on year.

As well as corporate sessions, we also host a variety of events including Celebrations of Life, Weddings, and Birthday Parties and open our bar up to the residents and our bedrooms to leisure B&B guests who can take advantage of all 20 acres.

Middle Aston House is looking an Operations Manager to oversee the daily duties of front of house and event management. Working alongside a close knit team, and reporting to the General Manager, you will be responsible for leading from the front to help drive the business forward, and ensure operational excellence.

If you think this could be you, we invite you to apply today.

Duties

The successful candidate will need to;

Oversee and coordinate various operational aspects of the venue, ensuring high quality guest experience.

Managing the bar area, enhancing service quality and driving revenue through product recommendations and upselling.

Support the front desk and housekeeping teams, ensuring efficient collaboration and adherence to standard practices

Effectively run the front of house operation, including overseeing breakfast, lunch and dinners as required, as well as managing the bar and reception to ensure seamless delivery.

Managing budgets, controlling costs and monitoring revenue streams to ensure profitable operations.

Control purchasing for the Bar, Front of House, Housekeeping & Maintenance ensuring that the correct products are purchased, and that quality control is being adhered to while keeping in line with budgets.

Ensuring the HOP (our PMS system) is kept up to date and following updates for the system to ensure that sales reports and rates are managed.

Get stuck in with your direct reports to offer the service that MAH is known for, whilst developing the teams to ensure best standards of service, leading from the front.

Day-to-day Duty Management with a mixture shifts, including weekends. Handling complaints and responding to guest feedback.

Provide overnight security & be on-call once the House closes.

Who are we looking for?

The Middle Aston House team is a dozen people who work extremely well and tightly to deliver a high level of service and hospitality established over the past 50 years which is recognised and expected of us by our corporate and hotel guests alike.

2-5 years experience working in boutique hotels, retreat centres or similar settings

Strong communication skills, service mindset, and operational thinking, with a keen eye for aesthetics and attention to detail

Previous roles in guest experience management, operations support, event assistance or similar positions, with familiarity in both front of house service and internal coordination

Willing and able to work to a high standard within a small but passionate team.

Highly organised to ensure preparation of paperwork and service.

Experience and professionalism toward any job undertaken.

What we offer:

Accommodation provided (private room or staff dormitory), valued at approximately 6000-9000 a year.

Performance bonuses based on customer satisfaction and project contributions

A degree of flexibility in your roles, with opportunities to contribute to product design, room layout, service process optimization etc.

Opportunity for continued growth within the company

Job Types: Full-time, Permanent

Pay: 25,000.00-28,000.00 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Company pension Discounted or free food Employee discount On-site parking
Schedule:

Day shift Monday to Friday Night shift Weekend availability
Work Location: In person