Job Description

Overview:

We are have an exciting opportunity for an experienced

Retail Operations Manager

located at our

Bicester Village store

. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Responsibilities:

JOB DESCRIPTION

Deliver profit expectations by managing expenses and exceeding sales and key metric targets: Conversion, Units per transaction, Sales per worked hours and delivery and replenishment productivityOptimize the use of resource to improve productivity & efficiency Partner with CEM to implement action plans to minimize shrink and improve store compliance Identify opportunities to benefit the business Handle all product items with care to ensure that marked out of stock is minimized Manage Marked out of stock efficiently following company calendar & guidelines Maintain a safe working environment for customers & employees Drive operational efficiencies to ensure that the customer experience team can connect, convert and conclude Ensure deliveries are treated with priority & efficiently to avoid any loss of sales

People management

Lead & inspire the team to deliver process efficiencies to support the Customer Experience team Responsible for developing the best talent with skills to complete the Operational job roles Set goals, support personal development plans & opportunities linked to performance Create a working environment to support: creativity, strong work ethic & a passion for the RL Brand Manage the operational training of store process, technical devices including the registers Recognize achievements across all level of employees Manage teams adherence to the brand dress & grooming standards to ensure representation as Brand Ambassadors Coach & support the team to create a customer first culture within all operational efficiencies Manage delivery processing & inventory flow, to increase sales & exceed delivery processing KPI's Partner with the customer experience team to ensure daily replenishment requirements are achieved & replenishment targets are exceeded Monitor & manage the RFID & IPOD processes to ensure daily compliance Demonstrate a good understanding of product seasonality, source, Concepts & key volume lines Optimize the customer support space to match seasonal changes & inventory levels Manage store supply requirements & expenses within agree budget Manage store opening, closing elements which relate to registers , cash management efficiently to company guidelines, daily reconciliation & call out any financial risk to line Managers

Qualifications:

Experience, Skills, and Knowledge

1 strategic cycle in retail operations , preferably from a fashion background but not essential. Managed a large team Fast paced environment background People management

Benefits:

Employee discount Referral programme Store discount Bonus scheme


Schedule:

8 hour shift

Experience:

Retail Operations Manager: 1 year (required)

Work Location: In person