Job Description

Operations Manager

Location: Colchester

Salary: 37,350

About Us

At Manheim, our Operations Team plays a vital role in the success of our auctions. We manage key activities such as vehicle movements, inspections, VCP, and imagery. Our team ensures smooth daily operations, supports successful sales, and consistently delivers high standards of customer service and operational excellence.

What You Will Be Doing

As an Operations Manager at Manheim, you'll lead a high-performing team to ensure smooth and efficient daily operations, supporting vehicle inspections, movement, and auction readiness. You'll play a key role in delivering exceptional service, driving productivity, and continuously improving our processes.

Your key responsibilities will include:

Managing the Operations team and ensuring the right resources are in place to meet vehicle inspection SLAs. Overseeing online performance, quality, and productivity to meet Manheim standards. Monitoring and improving inspection quality and workflow across all operational areas. Ensuring effective coordination between functions like Inspections, Recon, Valet, and Storage. Supporting the smooth integration of Inspection and Manheim Assured services. Handling all people management activities including training, development, and performance reviews. Leading regular team meetings and ensuring effective communication across the department. Identifying and implementing improvements to boost online activity, revenue, and efficiency. Ensuring Health & Safety compliance and training is completed across the site. Collaborating with Sales and Buyer Services to ensure accurate and up-to-date stock management.

What We're Looking For

We're seeking an experienced and motivated Operations Manager with strong leadership skills and a passion for delivering results. The ideal candidate will bring:

Proven experience managing large teams in a fast-paced, operational or logistics environment Strong knowledge of working within structured procedures and compliance frameworks A background in customer-facing roles, with the ability to resolve issues effectively and professionally Solid experience in budgeting, planning, and interpreting financial data to drive performance Excellent communication skills - both verbal and written - with the ability to influence and engage teams Strong organisational and time management abilities, including workload prioritisation and delegation Analytical mindset with experience working to KPIs and SLAs A proactive, solution-focused approach and a drive for continuous improvement

Why Join Us

We are proud to be an inclusive, anti-racist and equal opportunity employer. We celebrate diversity in all its forms - gender identity, race, ethnicity, sexual orientation, religion, age, disability, neurodiversity, education and beyond. We are a place where you can be you.

STRICTLY NO AGENCIES PLEASE

We work with a carefully selected set of recruitment partners and are not looking to add to our PSL. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.



Cox Automotive is the world's largest automotive service organisation. We

provide dependable solutions that improve performance and profitability

throughout the vehicle lifecycle to manufacturers, fleets, and retailers.

Our businesses are organised around our customers' core needs across vehicle

solutions, mobility, remarketing, funding, and retail.