Job Description

Job Title:

Operations Manager

Responsible to:

CEO

Salary:

36,000 permanent full time contract

(NOTE: We will consider duo applicants who are strong candidates and would like to job share and to fill the full time post, salary to be split. Please submit details of job share proposal along with application form and CV's of both applicants)

Location:

Hybrid - Atleast 1 day per week in the office (based in North London) and occasional outreach and travel to sites may be required.

Driver license and car owner (essential)

Hours per Week:

Full time - 35 hour per week -

flexibility required, as work is dependent on events,evenings and weekends availability required.

Start date:

Immediate (Closing date for applications: Rolling/ASAP)

About Us

Zubeda Welcome is an award-winning, UK-based charity focused on empowering refugee and asylum-seeking children by helping them access madrasa (Islamic school) education, enabling them to retain their faith and cultural identity. We are committed to providing vital support to families, ensuring children can continue their religious education while settling into their new lives. For more about us, visit .

Job Purpose

As Operations Manager, you will be at the heart of Zubeda Welcome's day-to-day operations, helping to shape the charity's future direction. Your leadership will ensure that our programs run efficiently, our team is motivated and supported, and that we continuously improve how we operate to deliver maximum impact for those we serve. You will work closely with the CEO and senior leadership team to drive operational excellence, growth, and long-term sustainability.

Benefits of joining us include:

Opportunity to increase your scale of good deeds through ongoing rewards of Sadaqa Jaariya (endless rewards, so as long as the beneficial knowledge of our beneficiaries is passed on to generations) 28 days Annual Leave (incl bank holidays) Prayer facilities Opportunity to really make a difference!

Key Responsibilities

?_

Lead Operations:

_Manage and coordinate the daily functions of the operations team, ensuring alignment with Zubeda Welcome's mission and goals.

?_

Strategic Input:

_Contribute to both short- and long-term planning and strategy as part of the senior leadership team, helping to shape the charity's future trajectory.

?_

Optimize Processes:

_Develop and refine operational policies, procedures, and business processes to improve efficiency and effectiveness across all functions.

?_

Program Delivery:

_Oversee the effective implementation of our programs, ensuring high standards, smooth delivery, and measurable outcomes for beneficiaries.

?_

Budget & Resource Management:

_Monitor and manage the operational budget, ensuring that resources are used effectively and that financial goals are met.

?_

Risk Management & Compliance:

_Identify operational risks and ensure the charity complies with all legal, regulatory, and internal requirements.

?_

Staff Leadership & Development:

_Lead, mentor, and support a small but dynamic team, fostering a culture of continuous learning, performance management, and personal development.

?_

Recruitment:

_ Lead the recruitment process, from job descriptions and advertisements to interviews and onboarding, ensuring we attract top talent.

?_

Stakeholder Engagement:

_ Build and maintain strong relationships with key internal and external stakeholders, representing Zubeda Welcome at meetings, public events, and community forums.

?_

Fundraising & Marketing Support:

_Collaborate on fundraising initiatives, attending events, and engaging with partners to help secure funding. Assist with social media and marketing strategies to raise awareness of our work.

?_

Volunteer Coordination:

_Work with the volunteer and social media teams to engage volunteers and develop content that supports our mission.

?_

Outreach Support:

_Support outreach efforts by coordinating logistics, managing resources, supporting outreach staff/volunteers.

? Oversee the day-to-day operations of the charity (as we are a developing charity, a degree of flexibility and willingness to take on any other duties necessary for the role will be required).

Key Skills & Experience

Essential:

?_ A minimum of 3 years' experience in operations or management roles, ideally within a charity or similar environment._

? Strong organisational, planning, and time-management skills with the ability to balance multiple priorities in a fast-paced setting.

? Excellent written and verbal communication skills, with experience presenting to diverse audiences.

? Proven leadership capabilities with experience in team management, performance development, and fostering a positive, productive work environment.

? Strong problem-solving abilities with a focus on driving operational improvements and increasing efficiency.

? Ability to motivate, inspire, and engage staff, volunteers, and external partners.

Desirable:

? Degree in a relevant field (MBA or equivalent is a plus).

? Knowledge of the charity sector and an understanding of UK charity regulations.

? Experience in fundraising, grant writing, or partnership-building within a non-profit context.

?_ Experience of working in an agile, operational start-up mode_

Additional Information

?_

DBS Check:

Thi_s role is subject to a Disclosure and Barring Service (DBS) check.

?_

Location:

_This is an office-based role requiring regular travel to client and partner locations.

?

Hours: This role requires flexible working hours, including occasional weekend and evening work to support charity events and activities.

?_

To Apply:

_Send your CV and Covering Letter to

admin@zubedawelcome.org

Please include any questions in your email.

For further information regarding the post, please contact us on 07507510054.

?_

Closing Date:

_Applications will be reviewed on a rolling basis, with the position potentially closing early if the right candidate is found. Please apply ASAP.

?_

Funding Dependent:

_This position is a 1-year contract, subject to continued funding.

Equal Opportunities

Zubeda Welcome is committed to creating an inclusive environment. We welcome applications from all qualified candidates, regardless of race, gender, disability, religion, belief, or age.

Why This Role is Right for You

This is a unique opportunity to join a highly respected charity and make a tangible difference in the lives of refugee children. As

Operations Manager, you'll not only help refine internal processes but also have a direct impact on the strategic direction and growth of the charity. If you are passionate about operational excellence and supporting vulnerable communities, this is the role for you.

Why Us?

At Zubeda Welcome, we believe in empowering every individual, and our work is driven by the values of respect, inclusivity, and faith. Join a team that is committed to making lasting change in the lives of Muslim refugee children in the UK, with the opportunity to shape the charity's future and drive innovation in a sector that matters.

Zubeda Welcome reserves the right to extend or close this vacancy early depending on the volume of applications received. Due to the number of applications, we may not be able to provide feedback on every submission.

Job Type: Full-time

Pay: From 36,000.00 per year

Benefits:

Company events Free or subsidised travel
Schedule:

Weekend availability
Ability to commute/relocate:

London N10 3AG: reliably commute or plan to relocate before starting work (preferred)
Education:

Bachelor's (preferred)
Experience:

Charity: 3 years (preferred)
Language:

English (preferred)
Licence/Certification:

drivers license and DBS (preferred)
Work authorisation:

United Kingdom (required)
Willingness to travel:

100% (preferred)
Work Location: Hybrid remote in London N10 3AG

Application deadline: 15/06/2025
Reference ID: ZW Operations Manager/2025