Job Description

About Epione

Epione is a leading UK provider of trauma-informed training and consultancy. Our mission is to support organisations in embedding compassionate, evidence-based, and psychologically informed practices. Through accredited training, strategic consultancy, and partnerships with organisations we support systemic change to create better outcomes for service users and staff alike.

The Opportunity

: Location: Scotland-based.

Type: Part-time 21 hours | Freelance or Employed - Negotiable

41,227.00 pro rata

We're looking for a dynamic and experienced Business Operations Manager to join our existing Epione team. Working closely with the Director, you'll be instrumental in managing the operational heartbeat of Epione, while contributing to strategic growth. This is an exciting opportunity for someone who is highly motivated and thrives in a values-led, purpose-driven environment to galvanise our fast-evolving portfolio of training and consultancy work across the UK.

Key Duties

1. Operational Oversight

Coordinate and oversee daily administrative functions to ensure smooth delivery of Epione's training programmes. Maintain and improve systems for scheduling, trainer deployment and training logistics.

2. Financial Administration

Support financial planning and budgeting processes.

3. CRM and Data Management

Maintain and optimise Epione's Customer Relationship Management (CRM) system to track engagement, licensing agreements and work accross the UK.

4. Team and Trainer Support

Act as a central point of contact of support for internally and externally approved associate trainers, supporting onboarding, scheduling, and delivery.

5. Course Coordination and Certification

Oversee course registration processes, manage waiting lists, issue joining instructions, and ensure timely distribution of certificates and evaluations. Liaise with BPS and other accrediting bodies to maintain standards and fulfil reporting requirements.

6. Client Liaison and Support

Serve as the first point of contact for client organisations booking training or consultancy services. Ensure a high standard of customer service and follow-through, including dealing with queries, feedback, and escalation of issues if necessary.

7. Policy and Quality Assurance

Maintain and update internal policies in line with Epione's values and compliance standards with accredited training bodies. Assist with quality assurance reviews, evaluation analysis, and impact reports to stakeholders.

8. Business Development Support

Provide administrative support for partnership proposals. Help prepare reports, and marketing material to support business growth.

9. Digital and E-Learning Support

Support the logistics of e-learning platform.

10. Strategic Project Support

Support the Directors with project tracking, meeting coordination, and reporting for strategic initiatives.
Job Types: Part-time, Freelance

Pay: From 41,227.00 per year

Expected hours: 21 per week

Benefits:

Work from home
Schedule:

Monday to Friday
Education:

Diploma of Higher Education (preferred)
Experience:

Business management: 3 years (preferred)
Work Location: Hybrid remote in Glasgow G69 7PH

Application deadline: 21/06/2025
Expected start date: 14/07/2025