Coast Country Hotel Collection is a family of over 20 hotels in the UK, operated by Bespoke Hotels, the UK's largest independent hotel group.
Join our exceptional team
We are currently looking for exceptional people to join our team and have a great opportunity for an
Operations Manager
As the Operations Manager, you will be expected to take complete control and accountability for the day-to-day operations of the hotel, ensuring the management of the departments are meeting set criteria.
The ideal candidate will be a hands-on manager with excellent leadership skills and the ability to prioritise tasks. You should possess a strong operational background with at least 3 years' experience.
Key Responsibilities of the role:
Manage the daily operations of the hotel ensuring that the team deliver great hospitality in a warm and friendly environment
Manage a team of Managers to ensure that all aspects of the business are well run, delivering company standards and customer expectations
Ensure that costs are controlled and that we maximise the productivity of the team through effective rostering, and ownership
Keeping the team up to date about departmental, hotel and company activities through daily communications to enable the team to communicate effectively with customers
Monitor and review customer feedback to ensure that we learn from the feedback, generate ideas to implement and make the changes that are necessary to keep the hotel moving forward
To lead and develop an energetic workforce, having involvement in recruitment, learning and development, employee relations issue and team engagement initiatives.
Support the General Manager with projects as well as the daily operation of the hotel
To work with the management team to ensure that employees are well trained, efficient and enjoy their working environment so that they pass this on to our guests
Duty Management Shifts as required
Ensuring all employees consistently achieve product and hospitality service standards.
Ensuring a high degree of guest care, whilst consistently aiming by set criteria to meet the Financial and Business objectives.
To act on behalf of the General Manager in their absence.
To carryout quality training and coaching in a systematic and professional manner.
Monitor and comply with all company and legal statutory requirements.
Ensure the Company Health and Safety, Food Safety and COSHH legislations are adhered to; this will involve action and appropriate training.
To carry out the departmental welcome induction to the set company standard.
Complete performance reviews in line with Company policy and ensure agreed objectives are set.
Requirements of the role:
Operations Manager or exceptional Senior Department Manager looking for their first Operations Manager position.
Strong rooms and food and beverage background
To be able to lead and motivate your team providing day to day leadership and direction
To be able to drive sales and profitability forward
Excellent Customer service skills, standards driven, good organisational skills
To be able to make decisions in a fast-paced environment and to enjoy it
Be able to use computer systems.
What do we offer?
Competitive salary
Excellent on-going support, training and development
28 days holiday including Bank Holidays per annum
Stakeholder Pension entitlement
Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
Food and Beverage discounts at all our hotels
On-going incentives and rewards
Opportunities to move between hotels and grow with the group
Meals on duty
More about us:
Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British - fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.
The Derwentwater Hotel is among the most popular luxury hotels in Keswick, with 16 acres of grounds and gardens, as well as a restaurant, bar, and conservatory. If you prefer a slightly different style of holiday or short break, you could consider our adjoining Derwent Manor Apartments - 19 self-catering apartments set on their own grounds and with easy access to the hotel's bar and restaurant.
The Derwentwater hotel has 47 rooms including twin, double, and family rooms with access to free parking and WiFi. Guests can also relax at the Derwent bar and dine at the hotels' Deer's Leap restaurant that serves a selection of modern and traditional dishes. A range of entertainment is also provided in the evenings.
Pets are welcome in selected rooms, so your four-legged friends get to enjoy the beautiful scenery with you.
Derwentwater Hotel is located in Keswick, a small town that is one of the Lake District's most popular destinations. The area is well known for having some of the most beautiful natural scenery anywhere, including the breathtaking Derwentwater Lake. The lake is a wonderful place to unwind and appreciate the views, while it is also a popular spot for water sports and other aquatic activities.
For people who feel like exploring, there are the nearby peaks that offer some of the most stunning vistas that you could imagine so make sure you bring your hiking boots. With such a wide range of activities to choose from, our hotel in Keswick makes for a great location that's suitable for all members of the family. Find out more in our local guide.
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