Job Description

Line Managing

: Adult Carer Support Officers, Young Carers Service workers, Volunteers & Befriending Co-ordinator & Counselling Co-ordinator.

PURPOSE OF POST

The post holder will:

Be responsible for the day to day management and supervision of Brent Carers' Centre Carer advice and support service, including all associated administration in line with the Advice Quality Mark Standard. Contribute to the development and implementation of organisational strategies, policies and practices ensuring that the Chief Executive is fully supported and able to carry out their duties. Maintain and comply with effective working policies and procedures which meet the requirements of internal and external quality schemes such as AQS, PQASSO or similar. Manage, develop and supervise the generalist advice service of Brent Carers Centre. To work within the aims, policies and principles of Brent Carers Centre

DUTIES AND RESPONSIBILITIES

Service Delivery

Develop and implement a quality of advice action plan and monitor the quality of advice given to clients. Participate in regular meetings with employees and where necessary volunteers. Contribute to the production and implementation of the Brent Carers Centre business and workforce development plans. Assist the Chief Executive in the management and delivery of service level agreements. Produce management and statistical reports on generalist service delivery including staffing Issues. Supervise the advice work of employee's to ensure that the advice service meet the Advice Quality Mark Standard. Ensure service delivery and adequate cover for the Advice Service is delivered by staff. Monitor and improve the quality of advice given to clients. Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control. Maintain, review, develop and implement all office systems for handling post, phone calls, e-mails to ensure that all are dealt with effectively and efficiently and meet the needs of the organisation and its clients Contribute to the development of an annual service delivery plan for each service managed. These plans will include details of key actions to be taken to:
(i) Ensure continuous delivery of service

(ii) Implement developments required within the year

(iii) Provide regular evaluations of services

(iv) Provide monitoring of service to funders

(v) Provide overview of service to the Chief Executive.

Deliver appropriately each service delivery plan within the policies and procedures of the organisation. Review monthly, quarterly, and annual progress with the Chief Executive.

Training and Development

Identify the training needs of Carer support workers through regular support, supervision and annual appraisals. Contribute to and implement the service area's workforce development plan.

Line Management & Supervision

The post holder will:

Oversee the administration of staff recruitment and induction.

Have a role in personnel and employment matters, including the writing and reviewing of job descriptions, recruitment and will be responsible for the induction of new employees Have management responsibility for personnel issues and will jointly manage the administration of the personnel requirements for the organisation in liaison with the Personnel service provider To work with the senior management team and Personnel service provider to take actions as appropriate under the Disciplinary and Grievance procedures and Capability Policy In conjunction with Chief Executive maintain, review, develop and implement effective and efficient systems for handling, storing and managing client, business and financial information within relevant legal, funding or quality assurance requirements. Develop an annual work plan with targets for each member of the Operational Team and have this approved by the Chief Executive Provide supervision, review sessions and annual staff appraisals for each member of staff. Review progress of delivery of work plan and agree actions to be taken to ensure delivery and maintain review records of supervision and progress. Where necessary, with the support of the Chief Executive, implement the disciplinary, grievance and/or capability procedures Appropriately and consistently implement the policies and procedures of Brent Carers Centre Responsible for the allocation of work across our staff team including, rostering and distribution of work rotas to staff. Maintain and update all records of CISO's current working patterns, identifying CISO's who are underutilised or who have requested additional work, alerting the Chief Executive of any changes that require consideration. Maintain a good understanding of the administrative systems within the organisation in order to provide flexible and appropriate cover for holidays and sickness

Strategic Development

The post holder will:

Support the Chief Executive in ensuring BCC work towards meeting our service level agreements made with and contracts awarded by external funders, sponsoring bodies and others are met efficiently and effectively by the operational staff team Prepare narrative reports on the performance of the services for funders, with the Chief Executive. This will require the upkeep of a database of service usage and the maintenance of information relating to the uptake of services by different members of the community in Brent. Ensure that any issues that arise within services are brought to the attention of the Chief Executive. Contribute to the Centres' Strategic plans and opportunities for development. Contribute to and work independently on fundraising bids for new or existing provisions. Contribute to the Centre's Quality assessments and monitoring systems, AQS, PQASSO, Carers Trust and any other quality standard adopted.

Local Ambassador for Carers & Brent Carers Centre

The post holder will:

Keep abreast of all strategic developments in relation to Carers locally, regionally and nationally Attend strategic meetings in the Borough and deliver with tact and diplomacy the issues, concerns and viewpoint of both Carers & Brent Carers at these meetings. Keep the Chief Executive abreast of any developments both within the operational framework of Brent Carers' Centre and in its strategic context.

Administration

The post holder will:

Support the CEO in the development and maintenance of these systems, including adequate backup systems should the primary system fail. Ensure that all staff and volunteers are trained on how to use the systems. Ensure that the systems are regularly updated. Support the CEO in the development and monitoring of effective and efficient administrative systems. Manage the Petty Cash impress system Adhere to and ensure effective implementation of all health and safety requirements Maintain complaints procedures in accordance with Brent Carers Centre policies and procedures. Undertake any other tasks delegated by the CEO

PERSON SPECIFICATION

Operations Manager

Essential Knowledge and Experience Requirements

At least two years' experience of generalist welfare advice work. At least 12 months experience supervising advice work personnel. Understanding of the importance of support, development and motivation for managing a staff team. Proven experience of organising and delivering a range of support services relevant to the needs of service users. Experience of managing own workload and caseload. Experience of working to a quality standard, e.g. AQS and PQASSO A good working knowledge of Safeguarding legislation and its relevance to carers. Experience of setting and achieving agreed performance targets. Ability to contribute to the organisation's strategic and business plans Ability to use initiative and make sound decisions Excellent written and verbal communication skills

Desirable Knowledge and Experience Requirements

In-depth knowledge of the voluntary sector A good understanding of carers, carers' issues and relevant legislation Experience in addressing performance issues in employees Experience of Data Protection and understanding of the importance of confidentiality. Ability to act as an Advice Session Supervisor or able to achieve this within an agreed time frame. Ability to act as an Advice Session Supervisor or able to achieve this within an agreed time frame.

Essential Skills and attributes

Reliability, enthusiasm, ability to inspire and commitment to delivering a high quality support service for carers Ability to manage budgets and resources The ability to contribute effectively to the strategic and operational management of Brent Carers Centre Excellent leadership skills, including ability to manage staff and ensure effective performance management Ability to work as part of a senior management team Ability to manage complex negotiations with staff and stakeholders and to analyse and interpret information. Ability to prioritise work and meet deadlines independently Understanding of the value of supervision and the ability to use it constructively

Essential Skills and attributes

Reliability, enthusiasm, ability to inspire and commitment to delivering a high quality support service for carers Ability to manage budgets and resources The ability to contribute effectively to the strategic and operational management of Brent Carers Centre Excellent leadership skills, including ability to manage staff and ensure effective performance management Ability to work as part of a senior management team Ability to manage complex negotiations with staff and stakeholders and to analyse and interpret information. Ability to prioritise work and meet deadlines independently Understanding of the value of supervision and the ability to use it constructively.

Essential Ethos and Values

Commitment to Brent Carers' Centre's vision and mission, and the ability to make a positive contribution to the organisation Understanding of and commitment to equal opportunities and non-discriminatory practice.
Job Types: Full-time, Fixed term contract
Contract length: 36 months

Pay: 35,000.00 per year

Benefits:

Company pension
Schedule:

Monday to Friday
Education:

Diploma of Higher Education (preferred)
Experience:

Management: 3 years (required)
Location:

London (required)
Work Location: In person

Reference ID: 202507OPS-MAN