Job Description

Our client is a bold, fast-growing direct-to-consumer (D2C) brand helping people with diabetes live better, happier lives. They handle everything in house right here in the UK, from manufacturing to marketing, making them truly unique in what they do.

Born from a real-life moment of frustration, they've grown from a spare-room start-up into a brand trusted by thousands worldwide.

If you're ready to take the lead in a growing company, this is your opportunity to join a small, high-impact team where your strategic thinking drives results, and your contributions truly shape the business. Since those early days in a spare room, they've grown into a brand recognised for their patches that keep diabetes devices safe and secure. They are equally proud of the charity work that they do to support communities around the world.

Our Client is redefining how diabetes and mental health connect on a global stage. Their mission is clear:

to build a future where no one with diabetes ever feels alone

. They make life with diabetes easier, more colourful, and a little more fun. Beyond their products, they are building a movement rooted in community, confidence and care.

What you'll be doing

Lead, manage, and support fulfilment, pick & pack, production, and dispatch teams to achieve operational excellence Ensure outstanding accuracy, minimise errors, and deliver exceptional customer satisfaction Drive continuous improvements in speed and efficiency while maintaining high quality standards Assign daily tasks and align the team around priorities and goals Delegate effectively by matching responsibilities to individual strengths and development needs Identify operational inefficiencies and implement lean, scalable solutions to optimise performance Develop and refine Standard Operating Procedures (SOPs) to support growth and consistency Monitor key performance metrics and provide regular reports to leadership Foster team development through coaching, constructive feedback, and regular one-to-one meetings Manage performance and interpersonal issues promptly, fairly, and professionally to maintain a positive working environment Promote a respectful, inclusive, and collaborative team culture Encourage strong team ethics and personal accountability by setting clear KPIs aligned with business objectives Enforce health and safety standards, correct equipment use, and workspace cleanliness Communicate delays or issues clearly and proactively to the wider team Take ownership of onboarding, training, and continuous improvement initiatives for new hires Make informed, critical decisions to support a "right first time" mindset Stay flexible and adaptable, always willing to step in where needed

What we're looking for

Proven experience managing and leading a team, ideally in a warehouse or operational setting Skilled at improving processes, driving efficiency, and maintaining organisation Positive, proactive, and people-focused, with a passion for helping others perform at their best Strong organisational skills and a love for well-structured systems Reliable, calm under pressure, and always thinking ahead Genuine desire to do good, help others, and make a meaningful difference High level of integrity, consistently putting customers and patients first

What We Offer

Full-time role, Monday to Friday, 8:00am - 4:30pm on site in Kent (CT12 5GY) Salary of up to 35,000 DOE Private healthcare provided by the company Company pension scheme Option to trade bank holidays for extra annual leave 20 days holiday (plus bank holidays)

Why you'll love it here

They are a collaborative, high-impact team making a real difference for their customers and patients. Every day brings something new, your ideas will be valued and heard, and your work will make a meaningful impact from day one. You'll be joining a dynamic and supportive team that values your growth and development, giving you the freedom to shape your role and make a meaningful impact.

Reasonable adjustments

Our Client wants to give everybody the opportunity to perform their best at work or at the interview, please let us know if you require any reasonable adjustments to be made.

Job Type: Full-time

Pay: Up to 35,000.00 per year

Benefits:

Company pension Private medical insurance
Experience:

Operations management: 2 years (required)
Work Location: In person

Application deadline: 30/07/2025
Reference ID: TOS110725OPS