Job Description

Job Title

: Operations Manager

Location

: Milton Keynes, UK

Type

: Part-Time/Full-Time

Start Date

: 2nd June 2025

Salary

: Competitive / Negotiable

About Us

We are launching a local Driving Miss Daisy franchise, a trusted community service providing companionship and assisted transportation to the elderly, disabled, and vulnerable individuals. Our mission is to help clients maintain independence and stay connected to their communities. We are preparing to begin full operations in and are looking for a committed Operations Manager to help us set up and run the service efficiently.

The Role

As our Operations Manager, you will play a key role in setting up operational processes and leading day-to-day service delivery once fully operational. You will initially support the pre-launch setup -- including driver recruitment, service processes, and community engagement -- and later oversee the smooth delivery of our transportation and companionship services.

Key Responsibilities

Pre-Launch (First 3 Months):

Work with the Franchise Owner to design local service delivery processes in line with Driving Miss Daisy standards Support recruitment, onboarding, and training of drivers and companions Assist in setting up scheduling, booking, and customer management system Build relationships with community organizations, care providers, and local stakeholders Participate in readiness planning and franchise compliance checks.
Post-Launch (Live Operations):

Oversee daily service operations, ensuring client satisfaction and service excellence Manage staff schedules, bookings, and route planning Ensure all vehicles and staff comply with legal, safety, and franchise standards Handle customer service queries and incident reporting Monitor service quality, customer feedback, and operational performance Work with the Franchise Owner to scale and grow the service as needed.

Who We're Looking For

Proven experience in operations management, ideally in transport, care, health, or community services Excellent organizational and people management skills Strong customer service orientation with empathy for vulnerable individuals Ability to manage logistics, schedules, and multi-task in a fast-paced environment Familiarity with local community networks is a plus Confident communicator with a hands-on, proactive approach.

Nice to Have

Experience working in a franchise or regulated service environment Understanding of safeguarding, disability awareness, or elderly care best practices.

Why Join Us?

Be part of a meaningful service improving lives in your community Play a leadership role in shaping and growing a trusted franchise Work with a supportive team and make a real difference every day Flexible working environment with long-term career opportunities.
Job Types: Full-time, Part-time

Pay: 12.50-17.00 per hour

Expected hours: 20 - 40 per week

Benefits:

Company pension Work from home
Schedule:

Day shift Monday to Friday Weekend availability
Application question(s):

Driving license valid for at least 5 years?
Experience:

Driving: 5 years (preferred)
Language:

English (required)
Licence/Certification:

Driver's License (preferred)
Work authorisation:

United Kingdom (required)
Location:

Milton Keynes (preferred)
Work Location: In person

Application deadline: 31/05/2025
Reference ID: DMD-DG-01100
Expected start date: 01/07/2025