Job Description

Job Title:

Operations Manager - Residential/Commercial Construction & Stone Masonry

Location:

Thanet, Kent

Salary:

45,000+ per annum (dependent on experience)

About the Role

We are seeking a highly skilled and motivated Operations Manager with solid stone experience to oversee and drive all aspects of day-to-day operations--from production and logistics through to installation and client delivery.

You will coordinate and manage day-to-day projects and the team executing those projects, from sales handover to installation. You will be the key liaison between the company and clients, arranging daily operations and project schedules.

Key Responsibilities

Manage and coordinate all operational activities across fabrication, installation, and project delivery. Oversee production schedules and ensure projects are delivered on time, within budget, and to the highest quality standards. Lead and develop operations teams to maintain efficiency and performance. Implement and maintain effective health & safety practices across all areas of the business. Serve as the primary point of contact for clients. Work closely with senior management and project teams to forecast workloads and resource requirements. Liaise with suppliers to manage stock levels, materials, and deliveries. Monitor and continuously improve operational processes for best practices and cost efficiency. Maintain strong client communication and ensure high customer satisfaction. Support business growth initiatives through improved systems, workflow, and operational structure.

Requirements

Proven experience in an operations management role within natural stone, tiling, construction, kitchens, or a closely related industry. Strong understanding of production and installation workflows in a manufacturing or trade-based environment. Excellent leadership and team management skills. Highly organised, proactive, and solutions-focused. Strong communication skills and ability to collaborate across teams. Good commercial awareness, including budgets, cost control, and project timelines. Commitment to quality, safety, and continuous improvement. Full UK driving licence.

Desirable

CSCS Card or equivalent site certification. NVQ or apprenticeship in stone masonry, construction, or equivalent work experience.

Benefits

Competitive salary with overtime opportunities. 22-25 days holiday (plus Bank Holidays). Relocation package assistance. Ongoing training and development. Friendly, supportive work environment.

Additional Information

Full-time, permanent position. Start date flexible, but immediate availability preferred.


Proven experience in operations management, Experience in natural stone/tiling/construction/kitchens, NVQ or apprenticeship in stone masonry or construction, CSCS Card or equivalent site certification (desirable), Full UK driving licence