Job Description

Operations Manager

Location: St Andrews, Scotland
Part-time 0.5 FTE (salary advertised is 1 FTE and will be pro-rata)

About us

Our subsidiary company, St Andrews Medical Innovations is a social enterprise from the University of St Andrews that develops and sells pioneering eye and ear diagnostic devices worldwide. Our flagship product, the Arclight, has been sold in over 60 countries, with more than 50,000 devices in circulation, improving healthcare in low-resource settings and beyond.

It is at an exciting stage of growth and expansion, and we are looking for an Operations Manager to plan, control and continuously improve all day-to-day operational activities. This is a fantastic opportunity to grow with the company and make a real impact in global healthcare.

Purpose of the role

To plan, control and continuously improve all day-to-day operational activities--purchasing, inventory, order fulfilment, logistics and customer service--so that St Andrews Medical Innovations delivers medical devices safely, on time and in full compliance with its ISO 13485 Quality Management System (QMS), the UK Medical Device Regulations 2002 and relevant international requirements.

Key responsibilities

Inventory & purchasing

Maintain real-time stock records (finished goods, raw materials, consumables). Calculate re-order points and raise purchase orders with approved suppliers. Negotiate prices, lead-times and incoterms; obtain internal approval in line with delegated authorities.

Order processing & fulfilment

Oversee the release and pick of web orders Generate/combine picking lists, packing slips and shipping labels. Create quotations and pro-forma invoices for bulk / international customers

Logistics & export compliance

Book couriers, freight forwarders and specialist carriers; choose the most cost-effective route compliant with product handling requirements Prepare or verify commercial invoices, Certificates of Origin, DGN/IATA forms, and HS codes. Track shipments, resolve delays, and keep customers informed.

Quality, labelling & packaging

Approve artwork and printed packaging in accordance with Medical Device Regulation (MDR) and Unique Device Identification (UDI) requirements. Ensure labelling print files are controlled documents; co-ordinate supplier change controls. Perform line clearance checks; maintain Device Master Records and batch files.

Customer feedback & continuous improvement

Oversee support email/Customer Relationship Management (CRM) queue; categorise, investigate and close customer feedback and complaints within target timelines. Analyse trends and present monthly KPI dashboard to the leadership team; drive Corrective and Preventative Action (CAPAs).

Role requirements

Education / qualifications

HND / Bachelor's degree (or equivalent experience) ideally in Supply-Chain, Logistics, Life Sciences, Engineering or Business.

Experience

Substantial experience in an operations, supply-chain or logistics management role preferably within a regulated industry (medical devices, pharma, diagnostics or biotech). Proven responsibility for stock control, purchasing and export documentation. Hands-on use of an ERP / MRP or inventory-management system. Desirable: start-up / SME environment experience. Desirable: working knowledge of ISO 13485, 21 CFR 820 or EU MDR Desirable: experience integrating Shopify with ERP for fulfilment.

Technical knowledge

End-to-end shipping processes, incoterms 2020, UK Customs Declaration Service. Microsoft 365 Desirable: temperature-controlled or dangerous-goods shipping

Skills & attributes

Excellent organisational skills; able to switch between strategic planning and hands-on tasks. Numerate, data-driven and comfortable negotiating with suppliers. Clear written and verbal communication; confident preparing SOPs and reports. Right to work in the UK and willingness to travel within the UK/EU on occasion. Coaching / line-management experience

Personal qualities

High attention to detail, integrity Comfortable working independently in a small, high-growth team.
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Interested?

Apply now and be part of a company making a difference in healthcare worldwide! Please send us your CV and a cover letter detailing why you would like to work for us and what makes you suitable for the role.

Further information and informal enquiries may be directed to Nicole Stewart, Finance & Operations, email: si-hr@st-andrews.ac.uk. Closing date for applications is 16/07/2025.

Job Types: Part-time, Permanent

Pay: 35,000.00-37,000.00 per year

Expected hours: 19 per week

Benefits:

Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking Life insurance On-site parking Sick pay
Schedule:

Monday to Friday
Work Location: Hybrid remote in St. Andrews KY16 0US

Application deadline: 16/07/2025