Job Description

Job Overview

Duties

We are seeking an experienced and energetic Operations Manager to oversee the business development of Sticks and Bones, including day to day operations, staff training and safety management, event planning, FOH, personal and liaising with the general manager and owners.

The ideal candidate will possess a strong background in hospitality management and administration. Event planning and marketing experience would be advantageous. This role requires a hands-on approach to developing the business and bringing new and fresh ideas . We have a great team and look forward to adding another member to realise all of our future plans.

Duties

Develop and implement operational strategies to enhance guest satisfaction. and drive growth. Event planning and management. Working on FOH and the Escape room when needed. Liaise with the manager regarding the day to day running of the business. Manage personnel decisions including hiring, training and performance reviews. Oversee HR related responsibilities in accordance with rules and policies. Liaise with suppliers and contractors to provide the best products/ services for the best price. Overseeing and maintaining a high level of service and standards throughout the business. Managing marketing and PR for all aspects of the business. Staff training, updated risk assessments, safety management and record keeping.

Requirements

Proficient in operational administration Proven experience in a similar role in hospitality or attraction management. Excellent phone etiquette and communication abilities. Strong organisational skills with the ability to prioritise tasks effectively A proactive approach to problem-solving and a willingness to learn new skills Excellent leadership skills with the ability to motivate and organise a diverse team. Computer efficiency in Excel, Word, Google sheets, Social media.

Desired but not essential

Experience working in a visitor attraction Full Uk Driving license Design computer skills eg. Photoshop
Job Types: Full-time, Part-time, Permanent

Pay: 28,500.00-31,500.00 per year

Additional pay:

Performance bonus
Benefits:

Discounted or free food Employee discount
Schedule:

Day shift Night shift Weekend availability
Work Location: In person

Reference ID: Operations manager