Job Description

Job Title: Operations & Office Coordinator

Location:

Hereford

Employment Type:

Full-time (Hourly)

Hours:

40 paid hours per week (excluding unpaid breaks)

Working Pattern:

Rota-based, 7 days per week

At the Coffee Cart Company, our passion extends beyond our coffee; we pride ourselves in a smooth seamless service, and a professional environment. Central to achieving this is our Operations Team, who play a pivotal role in the smooth running of our coffee shops and their high standard of maintenance.

Role Overview

We are seeking a reliable, hands-on

Operations & Office Coordinator

to support the day-to-day running of our hospitality and catering operations. This is a varied and practical role combining depot/warehouse duties, driving, scheduling, and office coordination.

The role is operational in nature and will suit someone who enjoys physical work alongside administrative and organisational responsibilities. You will work closely with managers, often independently, helping ensure stock, vehicles, schedules, and daily tasks are managed efficiently.

Key Responsibilities:

Operations, Stock & Depot Duties

Receive, check, and accurately record deliveries

Pick, pack, and prepare stock for daily operations and events

Organise and maintain clean, safe, and efficient storage areas

Carry out general depot duties including cleaning and housekeeping

Support ad hoc operational tasks as required

Driving & Logistics

Drive company vehicles up to and including 3.5 tonne vans

Load, unload, and secure goods safely using correct manual handling techniques

Carry out basic vehicle checks and report defects

Support collections and deliveries across operational sites

Office & Administrative Coordination

Support managers with general office and administrative tasks

Manage calendars, meetings, and scheduling requirements

Coordinate vehicle servicing, maintenance, MOTs, and compliance checks

Maintain basic records, documentation, and operational logs

Technology & Systems

Confident use of email, calendars, spreadsheets, and company systems

Support basic IT and systems administration where required

Assist with process improvements and organisation

We're looking for a self-motivated and reliable individual with excellent timekeeping skills, able to work efficiently and meet deadlines consistently. This is a practical, hands-on role that involves lifting and moving stock, furniture, and equipment, so a good level of physical fitness and confidence with manual handling are essential.

A positive, can-do attitude and a proactive approach to work are key to succeeding in this role. You'll need to be organised and methodical, able to follow procedures and work safely while contributing to the smooth day-to-day running of operations.

Professionalism is important to us, so you'll be expected to present yourself in a smart, well-groomed manner at all times. Flexibility and a willingness to support the team wherever needed are essential, as no two days are the same.

Personal requirements:

Previous experience in operations, warehouse, catering, or logistics roles (essential)

Full, valid UK driving licence (essential)

Confident driving 3.5 tonne or long wheelbase vans (essential)

Physically fit and comfortable with regular manual handling (essential)

Strong organisational skills and ability to multitask (essential)

Basic IT and administrative skills (email, spreadsheets, scheduling)

Ability to work independently and respond to changing priorities (essential)

Weekend availability (as part of a rolling rota shared shift pattern - essential)

Forklift licence (desirable but not essential)

What we offer:

28 days holiday, plus your Birthday off

Company Pension

Varied role with opportunity to develop skills across operations and office coordination

Supportive and hands-on working environment

Employee discounts on company products

On site parking (applicable in all depot jobs)

Bottomless cups of own roaster coffee while at work (applicable in all depot jobs)

Access to company discounts

If you enjoy a hands-on role with variety and responsibility, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: From 14.00 per hour

Benefits:

Company events Company pension Discounted or free food Employee discount Store discount
Application question(s):

Do you hold a full, valid UK driving licence? Are you confident driving 3.5 tonne or long wheelbase vans? This role involves regular manual handling, lifting, and loading/unloading stock. Are you comfortable with this? Do you have the legal right to work in the UK? Are you available to work full-time hours (40 hours per week)? This role may require occasional overtime during busy periods. Are you comfortable with this? Are you able to reliably commute to the role's location and travel locally when required? Briefly describe your experience in operations, warehouse, catering, or logistics roles. How comfortable are you with basic admin tasks (email, filing, spreadsheets, scheduling)? Please confirm you are reliable, punctual, and able to work independently when required.
Work Location: In person