Job Description

ABOUT US

Somek & Associates is a brand leader in providing Expert Witness services for clinical negligence and personal injury litigation, as well as other areas of dispute involving health or disability issues including family matters, criminal cases, tribunal, coroners court and professional regulation issues. We take the business of being an Expert Witness seriously, aiming to provide first class Expert Witnesses, in addition to a quality service for our clients.


Our Vision - To be the organisation of choice for expert witness services in the UK



Our Mission

To ensure courts have the best expert evidence with which to deal with cases justly



To ensure lawyers litigating cases (and other case workers instructing us) have supreme confidence in their decisions based on our quality expert input



To ensure our expert input is seen as value for money

POSITION

The Operations Support Assistant will assist the Case Administration team with a key role related to management of incoming communications (phone, email and post) and the processing and management of evidence and other documentation relating to medico-legal cases. The Operations Support Assistant will need to be articulate, have excellent verbal and good written communication skills, be reliable and able to use own initiative, whilst also working as part of a small team. Attention to detail is important in this role due to dealing with important legal documents. The post holder will have a good level of computer literacy and an excellent telephone manner, and be familiar with all Microsoft Office applications (Word, Excel etc).

POSITION

Hours: Full-time / permanent (Monday to Friday)

9am to 5.30pm (including 1 hour break)



Location: 9 Chess Business Park, Moor Road, Chesham, HP5 1SD



Accountable to: Case Administration Team Leader / Deputy Team Leader

PRIMARY RESPONSIBILITIES

Providing the client with a quality and positive experience at the first telephone point of contact Being a primary contact for all telecommunications into the office, which will involve: Screening telephone calls, identifying the user in accordance with company policy and assigning to the appropriate S&A team member Managing the Administration email inbox, reviewing and assigning messages to the correct case and case handler as appropriate Providing front of house function (answering door, greeting visitors and maintaining
the visitor's book)
Updating the office calendar Overseeing the scanning and processing of some confidential hard copy but
primarily electronic documentation this is mainly evidence and communications

from solicitors onto the database and ensuring the storage and destruction of

evidence in accordance with company policy and GDPR
Reviewing and managing the various administrative menus on the database (e.g.
Evidence Missing, Evidence Issues, Royal Mail Track & Trace etc)

SECONDARY RESPONSIBILITIES

? Processing requests and responses as allocated / tracked to you

? Liaising with other key S&A personnel, including the reports administration team

and report trainers

? Other general administrative duties



References are required and any offer of employment will be subject to a six-month probation period

Confidentiality

The nature of the work of Somek and Associates is highly confidential, and the post holder

will be expected to maintain full confidence.



All staff are part of the Somek team and may be required to assist any other team members when required

Why work with us?

Located on the Metropolitan Line in Chesham, beside the Chiltern Hills Area of Outstanding Natural Beauty, were a well-established small-to-medium sized company with a family feel. If you work with us, youll be joining a warm and welcoming team,


We offer a great range of employee benefits, which includes:



31 days holiday


Free on site parking, electric vehicle parking and refreshments


Training opportunities to support career development,



Free and confidential Employee Assistance support including 24 hour GP appointments and counselling



Private Healthcare option dependent on length of service, and



Increased pension contributions dependent on length of service.


Work events including quarterly activities and end of the month lunch

Our Principles

RESPECT Creating a supportive, kind and inclusive environment.



QUALITY Delivering consistently high standards



REPUTATION Cultivating lasting relationships with clients and associates



TEAMWORK and COMMUNICATION Recognising unique contribution and rewarding success



GROWTH Developing the mindset to maximise the potential of our individuals and organisation

Somek and Associates are proud to be a Disability Confident employer