Job Description

Job Summary

The role we're hiring for is an operations support to join our team based in Bradford. This role involves managing engineers' schedules, ensuring confirmed appointments, and providing necessary job details for first-time completion. The ideal candidate will have strong organisational and communication skills, efficiently coordinating engineers, customers, and administrative tasks. Key responsibilities include scheduling maintenance, assigning jobs, maintaining customer relationships, and overseeing documentation and invoicing. Attention to detail and multitasking ability are essential for success.

Duties

Scheduling and managing engineers' diaries, ensuring all jobs are confirmed with customers and have the required information for first time completion Assigning jobs based on engineer competencies, making sure the right engineer is matched to each task for the best results Handling documentation, invoicing, and customer support, ensuring all records are accurate and queries are resolved efficiently Managing any issues that arise, whether customer or engineer-related, with a calm and proactive approach, ensuring smooth day-to-day operations and minimal disruptions

Qualifications

Candidates with a scheduling background are preferred, however we will speak to candidates with any administration experience Able to handle inbound calls as well as make outbound calls to schedule in appointments Ability to prioritise tasks effectively, managing a high-volume workload while staying organised, meeting deadlines, and ensuring accuracy in all aspects of work Strong communication skills, both verbal and written, with an emphasis on phone etiquette. Excellent analysis skills to assess operational performance and suggest improvements. Previous experience in a customer service or operations role is advantageous but not essential. Ability to work collaboratively within a team environment while maintaining individual accountability. We invite enthusiastic candidates who are eager to contribute to our team's success while developing their skills in a supportive environment.
Job Type: Full-time

Pay: 25,000.00-28,760.00 per year

Education:

GCSE or equivalent (required)
Experience:

operations support : 2 years (required)
Work Location: In person