Job Description

At Lineage, helping to feed the world is more than a job - it's a purpose we live every day. Lineage is the world's largest and most innovative provider of temperature-controlled logistics solutions.


We are currently recruiting for a Operations Support Manager to join our team located at our Heywood depot. As Operations Support Manager, you will be responsible for overseeing and coordinating all on-site operational support activities to ensure daily operations are completed safely, accurately, and in full compliance with company Health & Safety policies and standard operating procedures.


You will work collaboratively across the depot, supporting and influencing teams including operations, transport, engineering, stock office, administration, custodial, warehouse, training, HR, and quality, ensuring strong communication, efficient information flow, and consistent operational standards.


This is a highly visible, hands-on leadership role where success is driven by both operational performance and colleague engagement.

S

hift Pattern:

Monday - Friday 08:00-16:30 with some flexibility

Duties and Responsibilities

Lead, coach, and develop teams, providing clear direction, fair workload allocation, and performance feedback to drive productivity and engagement. Promote a positive, inclusive culture that supports accountability, collaboration, and continuous improvement. Oversee Stock Office and inventory control activities, ensuring inventory accuracy, effective recall management, and WMS data integrity. Maintain and improve inventory and administrative processes to reduce discrepancies, damage, and write-offs. Work closely with Operations and Transport teams to ensure efficient information flow, on-time truck turnaround, and accurate receipt and dispatch of goods. Monitor, manage, and report on site-wide KPIs, ensuring performance is tracked and communicated effectively. Resolve day-to-day customer service and operational issues, including data errors, complaints, and queries. Prepare for and support internal and external audits, ensuring compliance with policies and procedures. Act as a key point of contact for internal and external stakeholders on operational, administrative, and inventory matters. Manage documentation and record retention, including bills of lading, proofs of delivery, invoices, and accounting credits. Improve office and depot productivity through effective use of systems, tools, and resources. Support continuous improvement initiatives across operational support, administration, and inventory functions.

What are we looking for?

Proven experience in a similar role such as operations support, depot support, inventory control, or warehouse leadership. Experience managing or supporting Stock Office / Inventory Control teams within a logistics or distribution environment. Strong working knowledge of WMS systems and proficient computer skills, including Microsoft Office. Ability to read, analyse, and interpret company policies, procedures, and operational agreements. A people-focused leader with excellent interpersonal and communication skills, able to engage effectively at all levels of the organisation. Highly organised, with the ability to multi-task, prioritise workload, and meet deadlines in a fast-paced environment. Strong analytical, problem-solving, and conflict-management skills, including handling sensitive and complex matters professionally. Flexible approach to working hours, including the ability to support alternative shifts and weekends when required. Comfortable working in a cold storage environment (PPE provided).

What's in it for me?

A permanent opportunity with a direct employer; we will not employ you through an agency. Opportunity to develop a career within an industry leading global company. Free onsite car park. Support your emotional well-being with access to a 24/7 employee assistance phone line offering confidential free counselling and advice.

Why Lineage?

We are a global company with more than 22,000 employees spanning 20 countries and more than 400 locations across North America, Europe, Asia-Pacific, and South America.


At Lineage Logistics, we have a shared purpose; we are transforming the food supply chain to eliminate waste and help feed the world. This means working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of our team, you will be a critical link in the food supply chain.


Our shared purpose drives everything we do in all parts of our organisation, from the warehouse floor to the office. Our team members are passionate about the impact they make every single day.


We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. At Lineage we also recognise that Ex-Military, veterans, and military families have great experience with transferable skills and core values that can add significant value to our organisation.

Benefits

As a Lineage team member, we aim to provide everything you and your family need to thrive. That's why we offer competitive rates of pay, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us - plus generous financial rewards when you successfully refer new employees. This is enhanced by recognition schemes (so that your hard work won't go unnoticed), plus the chance to make your salary go even further with our cycle-to-work scheme and preferential rates for loans and savings courtesy of a leading credit union.


Your everyday wellbeing is also important to us, so we will provide you with all the protective equipment you need to be safe and comfortable at work, and you will have access to a free 24/7 employee assistance phone line, which offers confidential counselling and advice. With all of this offered against the backdrop of a fun and social environment in which you will be supported by a team who enjoy helping each other in achieving their goals, we are confident you will excel with us.


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