Working on behalf of the UK's major multimedia provider, you will be responsible for making outbound calls to existing TV & Broadband customers who are now able to have Full Fibre in their area and have either opted in or out of marketing. This will be to upgrade them from ADSL/FTTC broadband to an updated, relevant fibre product, whilst also meeting the customer's needs.
You will primarily be discussing Broadband packages. A great amount of rapport must be built with the customers to ensure you perform an effective needs analysis to offer the most suitable option.
This campaign offers 4 different sub-campaigns involving new customer acquisition's, upgrades & retention's, as well as, upselling and adding additional products and services. The role will involve rapport building and needs analysis to establish the suitable products and services to offer the customers and ensure they are getting the best deal out of their package.
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