Job Description

JOB DESCRIPTION

Job Title:

Outreach and Group Co-Ordinator

Reporting to:

Resilience Programme Manager

Location:

Norwich

Hours:

22.5 hours per week (0.6 x FTE) / Fixed Term Until March 2026

Salary:

27,943 FTE (pro-rata for part time staff)

Role Summary:

We are seeking a proactive person to develop a wide knowledge of local communities we seek to serve, paying particular attention to who is currently under-represented in our client population and form an understanding of the barriers to support for those communities. To co-ordinate, maintain and co-produce the development of Peer Support Groups alongside clients and facilitators to reflect the needs and common shared support available to our clients as well as promote the organisations services using Sue Lambert Trust information and educational materials to inform of the issues around trauma, sexual abuse, signs of abuse and where to get help.

The role is offered on a fixed-term basis until March 2026, with the potential to be made permanent depending on future funding availability

Key Responsibilities:

Peer Support Groups

Co-ordinate and coproduce the development of a broad range of appropriate and responsive Peer Support Groups (groups where people support each other), whether geographical, characteristics or experience based.

Outreach

Develop alongside Sue Lambert Trust management team a range of educational and information materials and promote the organisations services at community meetings and groups

Proactively engage prioritised communities or groups to support adaptation of referral routes into Sue Lambert Trust services that reflect the needs of those communities

Contribute to the design, development, delivery and evaluation of activities ensuring that the activities meet their needs.

Create and develop channels for lived experience of accessing therapy related to trauma to inform the development of Sue Lambert Trust's service offer, including maintaining and sharing records of service gaps or barriers to access, whether identified at an individual level or through group or community involvement activities.

Safeguarding

Ensure compliance with the charity's safeguarding policies and relevant UK legislation. Maintaining up-to-date knowledge of safeguarding best practices and participate in staff training and awareness programmes. Ensure that risk assessments in place to ensure safety of staff, clients and participants of activities. Accurately recording and reporting safeguarding concerns in line with GDPR and organisational policies. Demonstrate a shared commitment to health and safety and safeguarding by adhering to organisational policies and procedures, ensuring the well-being of clients, colleagues, and the wider team. Support a culture of safeguarding awareness within the organisation, encouraging staff to proactively identify and address concerns. Make use of opportunities to share learning with colleagues, throughout the organisation.

Administration and Reporting:

Ensure accurate, confidential, and timely record-keeping of each activity compliant with data protection regulations. Collect outcome and evaluation measures as required by the charity. Contribute to service evaluation, audits, and reports for stakeholders.

Relevant experience and knowledge:

Essential

Experience of working at a community level in an engagement and development role

Experience of listening to and understanding issues raised by the communities or groups and translating these to co-produced actions

Experience of implementing safeguards around vulnerable people in a community setting

Experience and understanding of mental health and supporting people who are experiencing mental ill health

Experience of design and development of training resources and interventions including delivery of training programmes

Experience of working in an unstructured setting and deal with conflicting demands

Excellent IT skills including competence using Microsoft Excel, Outlook and Word

Excellent knowledge of confidentiality and data responsibilities

Good numeracy and literacy skills

Desirable

Experience of collecting data and producing clear reports

Confident user of CRM/databases

Experience of working with volunteers

Competencies and personal attributes:

Excellent communication skills - able to communicate sensitively and well with people at all levels in person, on the telephone and in writing

Confidence in being able to deal and understand the issues affecting our client group

Lived experience of mental ill health (directly or in a support capacity)

Strongly associated with a protected characteristic group would be preferable

Non-judgemental and committed to ensuring equality of opportunity

Flexible 'can do' approach

Self-motivated and able to work independently without close supervision

Ability to work well within a team

Ability to understand the importance of and maintain appropriate levels of confidentiality.

Ability to deal with multiple tasks and priorities and effectively manage time

Attention to detail and accuracy

Ability to work under pressure

Professional and trustworthy

Staff Incentives & Benefits

Generous Annual Leave -

27 days plus bank holidays (pro-rata for part-time staff)

Pension Contribution -

4% employer & employee contributions

Flexible & Hybrid Working -

Where job role permits

Life Insurance -

2x your salary for peace of mind

Employee Assistance Programme -

Includes 24/7 GP & Dentist access

Learning & Development -

Access to our LMS with 300+ courses for independent growth

Wellbeing Support -

Includes discounts on gym memberships & more!

Equal Opportunities Statement:

We are committed to promoting equality, diversity, and inclusion. We welcome applications from all sections of the community and encourage individuals with lived experience of the issues our service addresses to apply.

This is a rewarding and dynamic role within a supportive environment, and we are looking for someone who is passionate about supporting survivors of sexual abuse and violence while ensuring the smooth operation of services at Sue Lambert Trust.

How to apply:

Please send a CV and covering letter to recruitment@suelamberttrust.org

Closing date for applications is 9am on Tuesday 16th September; however we reserve the right to close the vacancy sooner if sufficient applications are received.

Interview date - Tuesday 23rd September

Appendix A - Sue Lambert Trust Professional Standards

These standards are designed to ensure that all workers act with professionalism, integrity, and respect, while upholding the charity's values and safeguarding the wellbeing of clients and colleagues alike.

Respect for Clients:

Confidentiality

All personal information shared by clients must be kept confidential and only disclosed with the client's informed consent, or when required by law.

Non-Judgemental Approach

Treat all clients with respect, dignity, and without judgment, regardless of their background, beliefs, or circumstances.

Informed Consent

Ensure clients fully understand the counselling process, the limits of confidentiality, and their rights before commencing therapy.

Boundaries

Maintain clear professional boundaries and avoid dual relationships with clients (e.g., business or personal relationships).

Professional Competence:

Ongoing Education

Engage in continuous professional development, to stay updated with current counselling methods and ethical standards (where applicable to your role).

Training

Ensure all mandatory training requested by SLT, is attended/completed within the required timescales

Referral

Recognise the limits of your expertise and refer clients to appropriate services or professionals when necessary.

Supervision

Participate in regular supervision sessions to review personal and/or client work, maintain high standards, and ensure personal well-being.

Self-Care

Maintain personal well-being to ensure that professional services are not compromised by physical or mental health issues

Integrity & Honesty:

Transparency

Be clear about your qualifications, experience, and limitations when/if working with clients.

Information should be shared in a clear and understandable way, allowing others to make informed decisions.

No Exploitation

Never exploit the trust or dependency of clients for personal, financial, or professional gain.

Truthfulness

Ensure all records, reports, and claims about our services are honest and accurate.

Equality & Diversity:

Non-Discrimination

Provide services impartially and without discrimination on the grounds of race, gender, age, disability, religion, sexual orientation, or any other protected characteristic.

Cultural Sensitivity

Respect and be aware of cultural differences and adapt counselling and/or workplace approaches to the specific needs and backgrounds of clients.

Inclusive Practice

Strive to make services accessible and inclusive to all, including addressing physical and emotional barriers to access.

Legal & Ethical Compliance:

Adherence to Laws

Abide by all relevant laws and regulations that apply to counselling practice, including data protection and safeguarding laws.

Ethical Decision-Making

Use established ethical frameworks to guide decision-making, especially in complex or ambiguous situations.

Whistleblowing

Report any unethical, illegal, or harmful practices observed within the charity in accordance with the charity's whistleblowing policy

Client Safety:

Safeguarding

Take immediate and appropriate action if a client or colleague is at risk of harm to themselves or others, following safeguarding protocols

Crisis Management

Be prepared to handle crises, such as suicide risks or emergency situations, with professionalism and care

Client Empowerment

Encourage clients to make their own decisions and respect their autonomy throughout the counselling process

Collegial Relationships:

Collaboration

Foster positive and respectful working relationships with colleagues and other professionals to ensure the best outcomes for clients and peers alike.

Respect for Peers

Avoid engaging in harmful gossip, defamation, or unfair criticism of colleagues.

Conflict Resolution

Handle conflicts with professionalism and seek to resolve disagreements with colleagues in a constructive and respectful manner.

Charity Representation:

Professional Representation

Represent the charity with professionalism and respect at all times, both within and outside the organisation

Mission Alignment

Ensure your conduct aligns with the charity's mission, values, and commitment to serving vulnerable populations.

Fundraising and Publicity

Engage in ethical fundraising practices and maintain honesty in any communications or promotional materials related to the charity.

Record Keeping:

Accuracy

Maintain accurate, up-to-date, and secure records of all client interactions, assessments, and interventions

Confidential Storage

Ensure all records are stored confidentially and securely, in compliance with data protection laws.

Timeliness

Complete and update records in a timely manner to ensure they reflect the current state of client interactions.

Professional Accountability:

Accountability to Clients

Accept responsibility for your actions and be willing to correct mistakes in service provision.

Complaints Procedure

Be open to receiving and addressing client complaints in a constructive and timely manner, following the charity's procedures

Commitment to Ethics

Regularly review and reflect on your adherence to these ethical standards and seek guidance when facing ethical dilemmas

Job Types: Part-time, Fixed term contract
Contract length: 6 months

Pay: 27,943.00 per year

Expected hours: 22.5 per week

Benefits:

Casual dress Company pension Health & wellbeing programme Life insurance Sick pay
Work Location: In person