Job Description

We are looking for a Personal Assistant to support the Executive team and Executive Strategic Business Manager (ESBM), providing high-level administrative support, with an understanding of confidentiality and a flexible and adaptable approach to work. You will be working as part of a wider admin team, enhancing the smooth running of the PCN.
The successful candidate will be self-motivated, reliable, and approachable and possess exceptional organisational skills; be used to working with senior colleagues in a busy environment, with the ability to demonstrate how they lead by example and take responsibility for delivering a consistently high-level, quality, and robust administrative service.
Experience as a Personal Assistant, working in a busy setting is preferred, with the ability to prioritise workload, multitask and work under pressure to meet tight deadlines also being a necessity. Experience of arranging and attending formal meetings, including the preparation and distribution of agendas, collation of papers, chasing of actions and transcribing of minutes is essential, along with a focussed and professional attitude towards your work.
This is a role that ensures the ESBM and Executive teams daily operations run seamlessly, enabling them to have the capacity to concentrate on strategic growth and innovation.
Main duties of the job

• Manage a comprehensive electronic diary system for the Executive team, including coordinating calendars, arranging meetings, and scheduling appointments using sound judgment to prioritise effectively
• Organise meetings, including preparing and distributing relevant paperwork, booking rooms, and taking minutes when required, ensuring deadlines for circulation are met in liaison with the ESBM
• Produce and maintain action logs following meetings, actively monitoring progress and following up to ensure completion of assigned tasks
• Act as a key liaison for internal and external stakeholders, representing the organisation professionally and ensuring urgent matters are handled appropriately
• Provide high-level administrative and secretarial support to the Executive team and Partners as required, including assistance with projects and ad hoc tasks
• Welcome and assist visitors in a warm, professional manner
• Support the planning and coordination of events

About us
We are a 37,500-patient practice working across five sites and were one of the first NAPC Primary Care Home sites in England. We are nationally and locally recognised leaders in innovative General Practice and one of the initial Integrated Neighbourhood Team (INT) sites within Cornwall.
Benefits include:

• 6 weeks annual leave plus bank holidays (pro rata)
• 1 week study leave (pro rata)
• Regular all-staff training afternoons
• Staff social events
• Free NHS staff wellbeing support
• Access to electric car and bike salary sacrifice schemes

Details
Date posted
03 June 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A0543-25-0004
Job locations
1 Wheal Northey
St Austell
Cornwall
PL25 3EF
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES:
Manage a comprehensive electronic diary system for the Executive team, including coordinating calendars, arranging meetings, and scheduling appointments using sound judgment to prioritise effectively
Organise meetings, including preparing and distributing relevant paperwork, booking rooms, and taking minutes when required, ensuring deadlines for circulation are met in liaison with the ESBM
Produce and maintain action logs following meetings, actively monitoring progress and following up to ensure completion of assigned tasks
Act as a key liaison for internal and external stakeholders, representing the organisation professionally and ensuring urgent matters are handled appropriately
Provide high-level administrative and secretarial support to the Executive team and Partners as required, including assistance with projects and ad hoc tasks
Welcome and assist visitors in a warm, professional manner
Support the planning and coordination of events
Job Requirements:
A strong attention to detail and excellent problem-solving skills, with a proactive approach to identifying and implementing solutions
Excellent telephone manner and interpersonal skills
Effective written and verbal communication and presentation abilities
High proficiency in Microsoft Office, including Word, Excel, Teams, and PowerPoint
Exceptional organisational skills, including workload and diary management
A flexible approach and a positive, can-do attitude
Strong organisational and planning abilities, with the capability to collaborate effectively
Enthusiastic, dynamic, and proactive, with strong initiative
Able to remain calm and organised under pressure Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES:
Manage a comprehensive electronic diary system for the Executive team, including coordinating calendars, arranging meetings, and scheduling appointments using sound judgment to prioritise effectively
Organise meetings, including preparing and distributing relevant paperwork, booking rooms, and taking minutes when required, ensuring deadlines for circulation are met in liaison with the ESBM
Produce and maintain action logs following meetings, actively monitoring progress and following up to ensure completion of assigned tasks
Act as a key liaison for internal and external stakeholders, representing the organisation professionally and ensuring urgent matters are handled appropriately
Provide high-level administrative and secretarial support to the Executive team and Partners as required, including assistance with projects and ad hoc tasks
Welcome and assist visitors in a warm, professional manner
Support the planning and coordination of events
Job Requirements:
A strong attention to detail and excellent problem-solving skills, with a proactive approach to identifying and implementing solutions
Excellent telephone manner and interpersonal skills
Effective written and verbal communication and presentation abilities
High proficiency in Microsoft Office, including Word, Excel, Teams, and PowerPoint
Exceptional organisational skills, including workload and diary management
A flexible approach and a positive, can-do attitude
Strong organisational and planning abilities, with the capability to collaborate effectively
Enthusiastic, dynamic, and proactive, with strong initiative
Able to remain calm and organised under pressure
Person Specification
Qualifications
Essential

• GCSE level (or equivalent experience/ qualifications) at grade C/4 or above in English and Maths
• OCR III word processing or equivalent Knowledge and understanding of using Microsoft Office Excel Software

Desirable

• Diploma in Business Administration (level 4) or experience in business administration that would equate to level 4, or NVQ3 qualification plus other short courses (e.g. ILM3, ECDL)

Experience
Essential

• Highly organised and efficient, produce a high quality work to deadlines
• Excellent knowledge and understanding of administration support and duties.
• Ability to prioritise workload to ensure timelines are met
• Ability to deal with a variety of sensitive and confidential matters professionally and responsibly.
• Ability to work on own initiative and under pressure.
• Excellent written and verbal communication skills.
• Ability to work with multiple workstream leads where necessary
• Ability to work independently with minimal
• Ability to work as part of a team
• Strong proficiency in Microsoft Office, word, excel, Teams and PowerPoint

Desirable

• Demonstrate an understanding of Primary Care
• Experience of providing PA support to senior managers within the NHS

Personal qualities
Essential

• Work effectively and flexibly as part of a team to meet the needs of the organisation
• Mature, open and flexible approach to work.
• Demonstrate an understanding of care and compassion
• Evidence of a team player, conscientious, reliability, motivation, and commitment
• Excellent grammar and spelling skills required

Desirable

• Working Knowledge of NHS policies and procedures

Person Specification
Qualifications
Essential

• GCSE level (or equivalent experience/ qualifications) at grade C/4 or above in English and Maths
• OCR III word processing or equivalent Knowledge and understanding of using Microsoft Office Excel Software

Desirable

• Diploma in Business Administration (level 4) or experience in business administration that would equate to level 4, or NVQ3 qualification plus other short courses (e.g. ILM3, ECDL)

Experience
Essential

• Highly organised and efficient, produce a high quality work to deadlines
• Excellent knowledge and understanding of administration support and duties.
• Ability to prioritise workload to ensure timelines are met
• Ability to deal with a variety of sensitive and confidential matters professionally and responsibly.
• Ability to work on own initiative and under pressure.
• Excellent written and verbal communication skills.
• Ability to work with multiple workstream leads where necessary
• Ability to work independently with minimal
• Ability to work as part of a team
• Strong proficiency in Microsoft Office, word, excel, Teams and PowerPoint

Desirable

• Demonstrate an understanding of Primary Care
• Experience of providing PA support to senior managers within the NHS

Personal qualities
Essential

• Work effectively and flexibly as part of a team to meet the needs of the organisation
• Mature, open and flexible approach to work.
• Demonstrate an understanding of care and compassion
• Evidence of a team player, conscientious, reliability, motivation, and commitment
• Excellent grammar and spelling skills required

Desirable

• Working Knowledge of NHS policies and procedures