Job Description

Who we are...

Biscuiteers is the award-winning luxury gifting brand, often described as the 'NET-A-PORTER of biscuits'. Since 2007, we've been hand-icing magic into every biscuit, delivering joy and style to customers around the world. In 2024 alone, we iced over 3 million biscuits--and we're just getting started.

We're a creative, ambitious team with a passion for craftsmanship, sustainability, and unforgettable gifting experiences. From our eCommerce platform to our charming biscuit boutique and 'School of Icing' events, we're redefining what it means to give a thoughtful gift.

Who we're looking for...

Biscuiteers is on the lookout for a proactive and inspiring

Manager

to take responsibility for our

Packing & Labelling operations

and ensure that all our amazing hand iced biscuits are packaged efficiently, on time and in line with quality expectation. If you thrive in a fast-paced food production environment and have a passion for organisation, leadership, and continuous improvement, this is your moment to shine.

What You'll Do...

Oversee the day-to-day running of the labelling and packing departments. Manage the training, performance and absence related aspects for all your team to ensure a smooth operation. Work with your supervisor to achieve the targets set through encouragement, coaching and offering regular catch ups. Deputise for the Icing Production Manager when needed. Lead continuous improvement initiatives to boost efficiency and reduce waste. Coordinate shop and corporate packaging requests, events, and stock control. Ensure full compliance with food safety and health & safety standards. Monitor KPIs and generate performance reports. Champion sustainability and GMP improvements across your area.

Key Relationships

You'll work closely with:

Head of Production Planning & NPD teams Bakery & Technical departments Corporate team

What You'll Bring...

Strong leadership and organisational skills. Experience in food production or FMCG environments and the drive to be hands on. Excellent computing skills and ideally to be familiar with stock control systems. A proactive mindset with a drive for excellence. Ability to motivate and develop teams. Confidence in managing rotas, inductions, and training plans. Familiarity with food safety and H&S documentation. A passion for quality, efficiency, and sustainability.

KPIs You'll Own

Achievement of production targets Reduction in packing/labelling errors and complaints Up-to-date food safety and H&S documentation Monthly waste reduction Measurable efficiency improvements

What we offer...

We believe work should be joyful, creative, and rewarding. Here's how we sweeten your day:

35% staff discount

on all our beautiful products.

Daily breakfast

to fuel your mornings.

Cycle to work scheme

to support your commute.

Staff referral bonus

of up to 500.

Birthday gift

to celebrate your special day.

Social events

including our annual Biscuiteer Awards, Christmas lunch, and more.

Pension scheme

with the option to choose an ethical fund.

What our team says about us...

"The business is at a really exciting juncture and there's lots to get your teeth stuck into and lots of opportunity to develop."

"A good place to learn in a fun, energetic environment with a knowledgeable and passionate team."

"There are lots of great people within the business and collaboration happens cross departments."

"I love being part of a team where everyone I work alongside is deeply committed and genuinely enthusiastic about what they do"

Ready to join the team?

If you're excited by the idea of bringing joy through beautifully planned biscuits, we'd love to hear from you. Apply now and help us deliver a little magic, one hand-iced biscuit at a time.

Job Types: Full-time, Permanent

Pay: From 26,000.00 per year

Benefits:

Canteen Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free parking Gym membership On-site parking Referral programme
Application question(s):

Experience in a Food manufacturing or Manufacuting environment with a knowledge of health and safety and food safety regulations.
Experience:

Management: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person