Job Description

POST DESIGNATION Parking Appeals & Representation Officer

To be responsible to a Team Leader in the Back Office Parking Team for:

1. The post holder will be responsible for investigating and responding to all inquiries and correspondence:

a. Challenges

b. Representations

c. Appeals

d. Charge Certificate

e. And any other correspondence received at all stages of the statutory process in regards to Penalty Charge Notices (PCNs)

2. The post holder will ensure they produce high quality responses to set productivity targets.

3. The post holder will be expected to produce work to a consistently high standard often to strict and tight deadlines.

4. The post holder will be expected to have the knowledge, experience and aptitude to weigh up the evidence of each case to make balanced judgements.

5. This post is based upon a career grade of SC5 to SO1 and progression can be made once the expected levels of experience and performance standards are achieved to a satisfactory level for all duties of the post.

6. The post holder will be expected to obtain and maintain a working knowledge of complex legislation, as it impacts the service area, and ensure compliance with it in all activities.

1 To investigate and respond to Parking Appeals (London Tribunals) collating the required evidence pack for London Tribunals in line with agreed procedures and quality standards.

2 To ensure that the process of investigation, preparation, approval and sending of the evidence pack to London Tribunals is completed within the specified target date.

3 To attend personal appeals as and when required and to act as liaison between the Council and London Tribunals. As the post holder will be required to attend personal hearings a professional and diplomatic approach will be required at all times.

4 To respond to any further communications from London Tribunals within the required timeframes.

5 To identify opportunities to improve services or to develop better ways of working and participate in service improvement projects as required.

6 To provide guidance and advice to other Representations and Appeals Officers on complex issues, proactively liaising with other internal or external bodies to resolve queries.

7 To provide cover for other Appeals and Reps Officers, or Line Management, in their absence to ensure all duties are dealt with effectively.

8 To undertake any other work appropriate to the level and general nature of the post's duties.

Job Types: Full-time, Temp to perm

Pay: 18.00-19.00 per hour

Experience:

parking appeals officer: 3 years (required) RQ1629018: 1 year (preferred)
Work Location: In person