Job Description

Are you passionate about providing outstanding service and making a positive impact on customers' lives? Do you have experience in customer service and want to join a growing company that values Trust, Passion, and Boldness? If so, we have an exciting opportunity for you!


We are recruiting for an experienced Customer Service Advisor to support our client, a leader in independent retirement living. This is your chance to join a dynamic, fast-growing team where your dedication to service excellence will be truly valued.

What you will be responsible for:

Provide outstanding customer service via a variety of channels Responding and resolving customer queries and or complaints Brand ambassador for your client Make sure the customer is at the heart of every conversation Being the first point of contact for all customer queries

What you'll bring:

Outstanding written communication, with the ability to be versatile in your approach to adapt your style for each customer A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach Experience in complaint handling Works well within a team Confident IT skills Flexibility, professionalism, drive and willingness to learn

Working Hours and location

Part time - 20 hours per week Week 1: 14:00-18:00 Monday to Friday Week 2: 14:00-18:00 Monday to Wednesday, 08:00-12:00 Saturday and 12:00-16:00 Sunday This role is based in our office in Southend-On-Sea

Who are Ventrica?

Ventrica is a forward-thinking, fast-growth customer management business that partners with blue-chip brands to provide exceptional outsourced customer service. We pride ourselves on our trust and innovation, with a reputation for delivering intelligent, customer-centric solutions. In 2022, we were awarded Gold for Most Effective Application of Technology and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We also earned Gold for Manager of the Year and Silver for Head/Director of the Year at the UK National Contact Centre Awards.


At Ventrica, we don't just meet customer expectations--we exceed them. We're a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.