Job Description

Exciting opportunity has arisen to join our team.

PART TIME HOTEL FRONT OF HOUSE RECEPTIONIST / RESERVATIONIST ADMINISTRATOR -

We are an independent 15 bedroom hotel, wedding and event venue. The hotel is undergoing a period of significant investment re-establishing it as one of the most desirable hotels in the area.

We are looking for someone ideally with hotel experience who has an outgoing personality, preferably hospitality experience and is committed to developing their career further. Alternatively someone who has attention to detail, passion for the hospitality industry and customer focused with the aim of making every guest have a positive experience whilst at Dovecliff Hall which we constantly strive to meet and on most occasions achieve.

Due to the nature of the role, this will involve both daytime and evening shifts , weekend and bank holiday shifts. Shifts are generally - but not exclusively 6:30am - 2:30pm and 2:30pm - 10:30pm.

Key roles :

( but not limited to)

Presenting a welcoming and friendly atmosphere

Checking guests into and out of the hotel

Cash handling and processing payments

Banking and Financial enquiries

Answering the telephone, emails and making reservations bookings for events, restaurants.

Helping our weddings and events team during the booking / planning process and on the day

Assisting with bar and restaurant service as required

Maintaining and driving standards and service

Achieve excellent customer satisfaction

Key attributes:

Excellent customer facing skills

Decision maker

Team player and Pro -Active

Focussed and attention to detail at all times

Strong communication skills

Punctual and reliable

Flexible approach to work

Previous hospitality experience preferable

What we can offer you:

Competitive salary - rate subject to experience

Gratuities paid out monthly based on pro rata hours worked.

Free Parking

Enjoyable and fun place to work

Every Individual is valued and not a number. A small family at heart who deliver a professional service whilst having a laugh and this filters through to the guests as our staff regularly get praised for their warmth and customer care by all our guests.

Staff meals during shifts

Ongoing training

A close knit team with team building activities quarterly and Incentives available

Christmas Party annually

Exciting time to join our hotel

Tips + Fun!

Job Types: Part-time, Permanent, Zero hours contract

Pay: 10.00-12.50 per hour

Benefits:

Company events Discounted or free food Free parking On-site parking
Work Location: In person