Job Description

The role will include:

• Handling inbound/outbound calls to support parts sales
• Assisting eCommerce customers with parts identification and ordering
• Providing expert technical support for complex parts queries
• Processing customer returns and credit notes
• Keeping customers informed about order status and backorders
• Delivering outstanding customer service every step of the way
• Promoting current offers and special deals
• Supporting wider business needs as required

Who You'll Work With:

• Customers (retail, wholesale, eCommerce)
• Internal departments (technical, warehouse, finance)

The role will include:

• Handling inbound/outbound calls to support parts sales
• Assisting eCommerce customers with parts identification and ordering
• Providing expert technical support for complex parts queries
• Processing customer returns and credit notes
• Keeping customers informed about order status and backorders
• Delivering outstanding customer service every step of the way
• Promoting current offers and special deals
• Supporting wider business needs as required

Who You'll Work With:

• Customers (retail, wholesale, eCommerce)
• Internal departments (technical, warehouse, finance)

Experience:

• Experience with Customer Service & Parts

Personal Profile:

• Must have proof of right to work in the UK
• GCSEs (A-C in Maths & English) or equivalent is desirable
• Experience in a busy parts sales' environment is essential
• City & Guilds Vehicle Parts qualification (or similar) is desirable
• Familiarity with BusParts Catalogue, VeDOC, SAP is desirable
• Strong IT skills
• Confident communicator with ability to negotiate effectively
• Highly organised with the ability to manage multiple priorities, consistently meet targets, and deliver results

What We Offer:

• Salary from 28,800 plus a 5% variable bonus.
• 39-hour working week, Monday to Friday.
• 33 days holiday per year (including statutory holidays).
• Life assurance from day one (4x basic salary).
• Group personal pension scheme, with employer contributions increasing with service length.
• Private medical insurance.
• Access to the Mercedes-Benz car lease scheme.
• Employee assistance & wellbeing programme.

Experience:

• Experience with Customer Service & Parts

Personal Profile:

• Must have proof of right to work in the UK
• GCSEs (A-C in Maths & English) or equivalent is desirable
• Experience in a busy parts sales' environment is essential
• City & Guilds Vehicle Parts qualification (or similar) is desirable
• Familiarity with BusParts Catalogue, VeDOC, SAP is desirable
• Strong IT skills
• Confident communicator with ability to negotiate effectively
• Highly organised with the ability to manage multiple priorities, consistently meet targets, and deliver results

What We Offer:

• Salary from 28,800 plus a 5% variable bonus.
• 39-hour working week, Monday to Friday.
• 33 days holiday per year (including statutory holidays).
• Life assurance from day one (4x basic salary).
• Group personal pension scheme, with employer contributions increasing with service length.
• Private medical insurance.
• Access to the Mercedes-Benz car lease scheme.
• Employee assistance & wellbeing programme.

At Daimler Truck, we promote diversity and foster an inclusive corporate culture. We value the individual strengths of our employees, as these lead to the best team performance and thus to the success of our company. Inclusion and Equal opportunities are important to us - regardless of where you come from and who you are. We look forward to receiving applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community.
At Daimler Truck, we promote diversity and foster an inclusive corporate culture. We value the individual strengths of our employees, as these lead to the best team performance and thus to the success of our company. Inclusion and Equal opportunities are important to us - regardless of where you come from and who you are. We look forward to receiving applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community.
Job number: J000406420
Publication period: 09/09/2025 - 03/08/2026
Location: Coventry
Organization: Daimler Buses UK Ltd.
Job Category: Others
Working hours: Full time

Skills Required