Job Description

A fantastic opportunity has arisen for a Part-Time Administrative Support Officer to work within the Emergency Housing team and you might be exactly who we're looking for!

Ref: 25/334

ADMINISTRATIVE SUPPORT OFFICER

Permanent20 hours per week (Monday - Friday)

Salary - Scale 2/3 24,027 - 25,183 per annum, pro-rata for 20 hours

You will provide administrative support to the Emergency Housing Team through efficiently and accurately recording and monitoring data, developing and maintaining efficient office systems and supporting the archiving of customer files. You will also liaise with customers, partners and agencies, both internal and external, coordinating correspondence and communications ensuring the delivery of an excellent customer focused service.

You will act as the first point of contact for partners and agencies on a day-to-day basis, accurately evaluating the nature of the enquiry and directing these to the required team. You will have responsibility for resolving each call as efficiently and effectively as possible to completion, including any non-standard situations.

Therefore, for this position you will possess excellent communication skills and have the ability to work on your own initiative and as part of a team. You will have experience of working in a customer focused environment, ideally in a housing organisation. Strong IT and administration skills are essential. You will also have 3 GCSEs or equivalent to include English and Maths.

About Blackpool Coastal Housing

BCH is a dynamic, ambitious and forward-thinking organisation who strives to be the best at everything we do, whether that's repairing a boiler or building a new home.

We know that our people are our most valuable assets, and we want to find and nurture the best people to help us deliver excellent customer service. By working together, we can make a real difference - Inspiring People to Build Sustainable Communities.

If you have a strong customer focus and want to join an ambitious, growing organisation, we will help you to develop skills and achieve your own personal goals.

BCH is a great place to work

Every member of staff comes to work here with one vision in mind, "Inspiring People to Build Sustainable Communities" and our values help guide the way we all work towards this.

Our 5 core values that reflect the PRIDE that our workforce displays on a daily basis, also guide our conduct and our relationship with customers, partners and stakeholders:

P

ositivity

R

espect and Compassion

I

ntegrity

D

ynamism

E

nergy

BCH is a great place to work and has recently received two prestigious Awards at the 2022 Northern Housing Awards for the Best Approach to Employee Wellbeing and the Best Approach to Diversity and Inclusion.

We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people's lives across Blackpool.

We also offer a fantastic reward and benefits package which includes:

Competitive rates of pay

26 days paid annual leave per annum, in addition to bank holidays

Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions

An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues

Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work

Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.

Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services

24/7 Employee Assistance Programme and access to counselling services

Enhanced maternity, paternity and adoption pay schemes

A wide variety of training and learning and development opportunities

Staff Suggestion Scheme

Free annual flu vaccinations and Occupational Health Support

How to apply

This is a great time to join an ambitious, thriving and expanding organisation. If you like what you've read and think you've got what it takes to join our team then take action - apply now!

To apply, please visit our website https://www.bch.co.uk/work-with-us to complete an online application, where a full job outline and person specification are available.

However, please ensure your application clearly demonstrates your suitability for this position.

Closing date for applications: Tuesday, 22nd July 2025 at noon

*

Interview date: Thursday, 31st July 2025

BCH reserves the right to close this vacancy before the specified closing date if sufficient suitable applications are received to progress to interview. Therefore, applicants are advised to apply as early as possible.*

Job Type: Part-time

Pay: 24,027.00-25,183.00 per year

Expected hours: 20 per week

Benefits:

Cycle to work scheme Flexitime
Work Location: In person

Application deadline: 22/07/2025
Reference ID: 25/334